Campbell >Women's Clothing > Trudy's Brides
Loved the dress but not the service!.
It really made me sad that when my dress finally did come it was 4 sizes too small for me, despite me losing 15 pounds, according to my tailor and that I had no idea they ordered it too small for me. I had actually wanted to order it a size bigger than my size at the fitting since I hadn't planned on losing weight for the wedding!
When I called them on it, their response was that I signed the sheet okaying it. Well of course I did, I didn't know what the right size should have been, bridal sizes totally are different than real sizes, it was like signing a foreign language.
And they made really little effort to help me out. My tailor though was great and managed to make the dress work in the end. But Trudy's never followed up even when I called them crying which is a shame because they were great before the dress came in and left their store.
Either way it worked out for the wedding and the day was fine, but I did want to write this as a little warning just in case, ask about the sizing before you sign off on anything!!
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From a happy bride to be!!.
Wonderful! I came with a few of my bridesmaids so they could purchase their dresses. In the meantime I went to check if my wedding dress had arrived and sure enough..it did!! The best part was that I was able to try it on and I fell in love with the dress all over again as if it was the first time I tried it on. I was also able to find my veil and tiara. The lady who helped me was wonderful but I'm ashamed to say, I forgot her name. The service was wonderful and Stephanie in the bridesmaid department has also been a joy to work with. She as well as Connie and Marika and the nice lady who helped me with my dress last Sunday are very helpful and kind. Thank you again.
**Authenticated review by ReviewBoost
From: Lexie. I did not have an appointment and I happened to see a beautiful dress in the window and the staff were very friendly and squeezed me in for a 20 min fitting. Thank you! (I ended up trying on only one dress... and now I am looking forward to wearing it at my wedding!)
From J. Adams09/30/09.
I heard so many horrible things about Trudy's and how they are snobby and expensive.
That is not what I experienced at all. I came in on a Sunday with no appointment and they still had time for me. I brought in 8 family members and my bridal consultant spent 2 hours helping me.
My dress was affordable, great quality and everything I hoped it would be. My dress was sent to me within 2 months. I love trudy's
Great!! From Sophie M.. Great! I think it is safe to say that Trudy's has the best selection of Wedding dresses in the South Bay. I was traveling up and down the coast looking for a dress and trudy's had ,by far, one of the best selections. Ask for Diane as a consultant. She has great taste, listens and never pressures you! Good luck in your search for a dress. It took me 10 months before I finally found, The one :)
Wonderful and fast!. Trudy was wonderful, and my sand ceremony kit came in fast! Thank you so much. - From Sherry A.
Re: Dress way too small.
Re: my review, below, this situation was redeemed by Lauren Irick, from Trudy's. She was so helpful and wonderful. It ends up Heather mis-measured me (by 1.5-2 inches!) which is why my dress was too tight. Lauren arranged a 90% refund on the cost of the dress. I am buying another dress from David's Bridal, which fits perfectly and will arrive in ONE WEEK, at no xtra charge to me.
If you go to Trudy's, request to work with Lauren Irick - she's really great. And make sure to have at least 2 different people take your measurements.
"I thought I found my dream dress - but it was size 6 and way too small. I could barely breathe. Heather took my measurements, and said a size 8 would be perfect. I was like, are you sure? This is so tight! But she assured me an 8 would be fine - she is supposed to be the professional, so I trusted her judgment. When my dress arrived, it was way too tight. And Heather's response was "this is what you ordered!" and was very defensive. I don't know what to do. My wedding is in 6 weeks, and after reading these reviews, I think I'm screwed!!!!!! This dress is not wearable. I'm really screwed."
Condescending Sales Staff. I went into Trudy's looking for pink shoes, or to dye shoes pink. The two women at the desk inquired what I was looking for and I said that I needed pink bridal shoes. The older woman giggled sarcasticly and said "They don't make pink bridal shoes, you have to buy white ones and dye them pink". I was taken aback, but responded "Then I would like to see your white shoes." So she walked me to the shoe display and giggled again and said "Did you REALLY think they CAME in pink?!" At this point I was insulted. First of all, it's probably not a good business tactic to treat the customer like an idiot. Secondly, in a bridal/prom store, why is it so ridiculous for someone to be looking for pink shoes? To top it off, I learn that this woman is Trudy. So she leaves me there and tells me if I want to try a size on, to bring the display shoe to the front and someone will get me my size. So I do that, and I find one I like very much. BUT, I then find out they will not dye it for me! As I was leaving, I overheard Trudy on the phone at the register, speaking rudely to someone else! I'm so glad I didn't look for dresses there.
Great!. I got my dress and my bridesmaid dress here; great store! They had a nice selection of beautiful dresses and best of all, they were well staffed! I never felt rushed or had to wait. Thanks a bunch! My friends look gorgeous in their dresses!
Excellent Selection. After a long day of wedding dress shopping, I was pleasantly surprised by Trudy's. The woman who helped me was professional and patient. After describing to her what I liked and did not like about the dresses I was trying on, she found the perfect dress for my style and body type. I would highly recommend Trudy's to someone who wants a pleasant experience while shopping for their wedding dress.
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