El Burro

08/14/09

The food is appalling

by telemajik at Citysearch

My wife and I ended up here after a mixup in coordination. The place looks nice enough and the outside dining area is comfortable on a warm night. I ordered a mexican steak, which comes with a salad. The salad was iceberg and cabbage from a bag served in a plastic bowl with a single slice of beet on top. The steak was served in strips with tomatoes, green peppers, onions, and cheese (all as advertised), but under a lake of gravy from a can. While the food was served quickly the gravy had cooled enough to encase the entire dish in a skin. The steak itself didn't taste too bad but only after giving each piece a few shakes to get rid of the horrible gravy. I'm still nauseous thinking about it.

Don't go here. Drive a few miles and find a Tlaquepaque. If you're at Pruneridge and you must have Mexican food, go to Left At Albuquerque around the corner. There is also Taco Bravo, Unamas, and Baja Fresh all within walking distance.

• Pros: The wine bar next door hires good music
• Cons: The food is bad

08/28/08

The manager in campbell is not good in customer

by marilyn789456 at Citysearch

we dont understand their service, before we able to purchased the thousand island dressing to go for a few times, Later the employee said they are not selling it, when asked why ? He said that the manger got so upset. . The manager said No one should sell it or the employee wil be terminated, the manager in campbell should not threatened the employee. They should also allow the customer to purchase the salad dressing because we like the taste of the dressing.

04/10/08

WHY DOES THE KITCHEN HAVE ONE SPOON FOR RICE AND ONE FOR BEANS?

by GUCCIJIM at Citysearch

First things first: The food is awesome! The steak fajita's and chili Colorado dishes are my favs. I can always count on large portions and piping "hot" food. The food might be "hot" yet the service sometimes leaves me "cold". For example, some servers kindly accommodate the customers requests, while others play by the book, lack personality, and almost fear the management.

Now for the spoon controversy: It is almost impossible to request 1/2 portions on beans and 1/2 portions on rice for dishes that only have beans on the plate. Is it that too difficult to ask for? Apparently it is since the management has explained to us that there is only "one" spoon in the kitchen to measure out the beans and "one" spoon to measure out the rice for full amounts only!! It is such a poor excuse that it is simply laughable!! Sooooo, Lori (in corporate), if you are reading this: BUY MORE SPOONS in smaller sizes!!

Whatever happened to the customer is always right? Not here....not even close!

• Pros: The food!
• Cons: The hot and cold service!