Jewel Box

Recommends

WhyHom

Joined 5 years ago

Wonderful selection and service.. I have nothing to say but that they are fabulous. This store has some of the most distinctive and beautiful jewelry I have seen in Silicon Valley. The prices are fair and the quality is outstanding.

Tod, the owner, was very knowledgable. He was helping a young couple pick the "perfect" wedding set and showed them a variety of setting and stones. He was also helping my husband and me pick out my birthday present. We bought a gorgeous ring and they polished it and provided us with an appraisal so we could have it insured.

He also cleaned both of our wedding rings as a courtesy.

Since it was the day before Mother's Day, it was very busy but everyone seemed to be helped. I chatted with an older couple who have had several transactions with The Jewel Box and they have been very happy with the quality of the jewelry and the attentiveness and knowledge of the personnel.

This is not your usual mall jewelry store. It is a huge cut above other stores in the area.

FYI... It is interesting to me that LLT (or Lisa T in other Internet websites where you can write a review) has trashed the Jewel Box in so many places . I was curious as to why someone would take them 6 jobs if they kept messing up. Then, I looked at other websites and saw that she has trashed them all over the Internet. The huge majority of other reviews about them say they are fabulous. Sounds like a competitor to me.

Doesn't Recommend

LLT7563

Joined 5 years ago

A Disappointment. I knew Tod, the owner, years ago and I wish I could recommend The Jewel Box, but of the 6 jobs I've brought to them in the past couple of years, they've somehow seriously botched 3. 50% is not good enough. In addition, during the most recent screw-up, I was made to feel that if I wasn't there to spend thousands on a wedding set I was wasting their time. When you're working face to face with them they couldn't be nicer, but the minute I left something with them I experienced abysmal customer service and a remarkable lack of follow-through and communication. In addition, their rates for some services are unusually high. I doubt I'll ever go back to them.

To Yvonne or "WhyHom" who says "FYI... It is interesting to me that LLT has trashed the Jewel Box in so many places . I was curious as to why someone would take them 6 jobs if they kept messing up. Then, I looked at other websites and saw that she has trashed them all over the Internet. The huge majority of other reviews about them say they are fabulous. Sounds like a competitor to me" --- nope, I'm not a competitor nor in any way in the business, just a disappointed customer. I wanted to love them, that?s why I?m so disappointed. I brought them 3 jobs at one time and there was a problem with one. It was frustrating but they apologized and resolved the issue to my satisfaction. About a year later I brought them 3 more jobs at the same time and this time there were significant problems with 2 of the 3. In my case with relatively small jobs that were only going to bring in hundreds vs. thousands of dollars, I experienced significant screw-ups and poor service 50% of the time. I personally refer to two websites regularly to see what people are saying about various retailers and restaurants and I posted my honest personal experience with this retailer on those same two sites. If that qualifies as "trashed them all over the internet" then I guess I'm guilty. I stand by my review.