San Jose Camera & Video

Doesn't Recommend

fpaulperez

Joined 6 years ago

Poor Customer Service. I was there today; I notice the same poor service the first reviewer mentioned. I browsed the store for about ten minutes and noticed they were consistently flippant to each customer. When, I finally ask about their selection of tripods the sales person walked me over to the area of the store and then left acting bored. I decide to buy my tripod at Kamera Corner, which has much better customer service.

Doesn't Recommend

lmeyers068

Joined 7 years ago

Ditto to previous post: Bad. Good selection, but customer service and good prices WON'T be found here. They seem bothered if you ask them a question and are not at all helpful. You'll likely get single sentence responses and they look at you like you're wasting their time. Which seems odd because some of them do ask you if you need help when you arrive - perhaps they are comissions based, because it's downhill from there. I went back recently thinking perhaps my first experience there was a fluke and that they weren't normally like that...trying to give them the benefit of the doubt. It's also a short trip from home. My mistake. Same "customer service" as before: terrible. It was a very unpleasant experience.

Prices are also well above what you'll pay elsewhere. There are so many other options out there, both online and local that there's just no reason to go here. I'll be taking my own advice in the furutre as well and go somewhere else. I don't know how they manage to stay in business!

Recommends

stevewilhelm

Joined 7 years ago

Agree with previous review. I would have to agree with the previous review. They have a very good selection, but their attitude is horrible. They make you feel stupid because you are not a professional photographer.

I would suggest Keeble & Schuchat in Palo Alto. They don't make you feel quite as bad for asking questions.

Doesn't Recommend

ryssyr

Joined 7 years ago

One of the worst experiences i've had. I went into san jose camera ready to spend >1000$ on a lens for my digital SLR. When i asked to compare two different lenses the sales guy just shrugged then acted like it was a pain for him to help me. (by the way there was nobody else in the store except for 3 other employees who by the way were mocking someone who called in to ask questions) The sales guy told me he couldnt show me one of the lenses and i could look at the box on the wall from behind the counter. Now i would have liked to compare the two side by side before such a large purchase, but ended up leaving instead of putting up with these guys.

so i ended up calling the manager and he didnt apologize or offer any suggestions.

i cant belive they could run a business that insults questions from customers who are buying such expensive items.

I hope none of you shop there. could someone please post other potential locations for camera gear in san jose? i will never step foot in that store again. To san jose camera: you have lost a customer forever.