Bad customer service and/or product service.
3 years ago we purchase a spa from them. Since then it has been broken more than working. Every time they can happen to schedule an appointment, it cost $85 just to have them look at it. Last month they replaced the entire motor. 2 weeks later it was broken again. Today they said if I want someone to look at the spa, it would be another $85!!
Rip off and over priced bad service and customer service!