The Yellow Brick Road

Doesn't Recommend

Disgusted1

Joined 4 years ago

Dishonest, out-right lying, horrible repairs. Well, I experienced first hand with both the owner, Gary, and the repair person, Kieth, out-right lying to my face and repeatedly. I was charged 75.00 to replace one french hook wire on my expensive silver and pearl earrings. I was told that they had to use the "laser" to do it so that was why it cost so much. Then that same wire broke twice, at the arch, where it was soldered, not completely replaced. Of course it would brake at such a compromised spot with a flimsy soldering! Insult to injury was to be ignored after approaching them face to face quite nicely, giving them a chance to redeem themselves. No such luck. Unbelievable, reprehensible, no excuse. They just went quiet. This was only part of the lying, only part of the rip-off. Too much to write. They lost a very nice, good customer that purchased several items. Never again will I shop in that store. Horrible attitudes and horrible business practices. I should have been given my 75.00 back. They will never get another penny out of me.

Doesn't Recommend

gardener49

Joined 5 years ago

Yellow Brick Road Jeweler. Poor refund/return policy and does not guarantee repair work. If they ruin your jewelry, will not replace.

Repair personnel is not competent and will not stand behind their work.

Inconvenient hours of operation.

Doesn't Recommend

theeye

Joined 5 years ago

The Yellow Brick Road - no refund on damaged jewelry - poor quality stones. I purchased a peridot pendant from this shop. Prior to purchase, I asked the owner to examine it for any defects or damage. I was assured that the stone was in perfect condition, free of defects. Upon arriving home, I examined the stone under better lighting to discover a chip on the right girdle of the peridot. It also had some minor chips on left girdle side. I returned the pendant to Yellow Brick Road the following day. The owner refused to refund my money and basically told me to live with the defects of the stone. I paid $1190.00 for this pendant and owner indicated that if I wanted a better stone, I should have paid more money. They have a no refund policy in this store, so once they have your money, you can't get it back. Very dishonest vendor with poor customer service. I would not trust purchasing any type of jewelry from them as they don't give an honest appraisal of their merchandise. Does not disclose that they do not give refunds until they have your MONEY.

Doesn't Recommend

stacelet

Joined 6 years ago

They destroyed my enagagement ring. I'm sorry to do this... but I am going to post a negative review of The Yellow Brick Road jewelers in Los Gatos, CA.

The people are nice and friendly. But they completely ruined my engagement ring.

We brought it in because the stone was loose after only 3 months, and when they gave it back a week and half later, I can't believe they were willing to let me see it. The stone was significantly more loose - it actually rattled when I moved the ring, there were deep wrinkles in the metal of the band and the worst part is that the setting on eaither side of the stone had been filed away and the whole look of the setting changed to the point where it didn't look like the same ring.

When we brought it back we asked them to replace the setting, but they casually said, oh, we'll rework it and make it right. They had no sense or urgency or apology and when we saw the ring 4 days later, it was worse. They completely destroyed the setting.

Thank goodness it wasn't an heirloom ring that wasn't replaceable!

They finally said that they would order a new setting, but that it would take weeks. We decided that we wouldn't trust them to reset the stone or resize the ring and have take the stone elsewhere to replace the setting - and the new jeweler says they can get it and complete the setting in under a week.

An engagement ring is an expensive and important item, with significant emotional weight, but they didn't respond to us anything like a vendor who cares about their customers, or about repeat business.