318 N Santa Cruz Ave, Los Gatos, CA | Directions 9503037.227919 -121.981325
Daily, 10am - 6pm
Not very clean! Very unprofessional! – Things have changed at Tsume Nail Salon. I moved away from California
two years ago. I used to go to this place nearly every 10 days or so. It was lovely then. Now...it has changed, it is not very clean. I was sooo disappointed!
The owner is unpleasant, sarcastic and snooty with clients. I have never written a review
before but I felt so strongly about my experience there that I thought it was important for people
However, this nail salon has changed and I was so very disappointed.
The owner became angry with a client while I was there. The poor
woman was in tears. We were all stressed as the owner screamed
at her customer! Talk about unprofessional! The manicurists were unpset, the customers were
upset, it was a scene that is for sure. One manicurist was crying and all were apologizing to everyone. They said that the owner had been very stressed lately. This is no excuse. It was such an unpleasant place. I would gladly pay
more anywhere. I truly felt sorry for the people who work for her. She seems very unpleasant in every possible way.
I will never go back. In fact, if it were not for the fact that I had to have the
manicure finished for a party, I would have left that very moment. As soon as I could, I went to a different spa...one with class and one that is healthy...true, more expensive...but well worth the peace of mind. There, I had my nails
completely checked and redone because I was afraid that I would get nail fungus.
I have never written a review before, but this terrible experience has
made me realize that people really need to know about some of these places!
Horrible costumer service – I' ve been going to this salon for 5 years and I liked it because is clean and close to home. There are never on time with my appointments and the salon has a policy, if they are not on time with y our appointment, the service will be free. I never complained about it, because I was there to relax on the weekends. Recently for the first time in 5 years I had to reschedule an appt within 24 hours and Tom one of the employees made such a big deal about it and told the entire salon about it. When I got there for my appointment I had Tom and Vivian another employee in my face telling me how come I had to reschedule and then they start talking in Vietnamese, which of course I k new they were talking about me. It was really upsetting but I let it go. I called last week to make an appointment and they told me that no one could do the service because I was a problem customer with rescheduling appointments. I was mortified and I could not believe that a one time thing after 5 years of giving them my business, they could turn around and do this. I have giving Sally the owner so much business throughout the years. Every time I go I take 2 or 3 of my friends or family members with me for services in that salon. I thought Sally was a lot more professional then this but I was completely wrong. I told all my friends and clients of Tsume of what happened and they will not be coming back.... Great place, however rude staff and if you have an emergency please don't call and cancel or recschedule you will have the salon against you.
Best Nail Salon in the Southbay. – At Tsume Salon they use only the best products. My acrylics never lift and a fill will last a month. They are friendly and professional. The only complaint that I have is that I can't get in on short notice. The pedicures are great.
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