Doesn't Recommend

12443124

Joined 4 years ago

Not good. Go somewhere else.

Doesn't Recommend

CitySlicker2

Joined 4 years ago

It's ALL about the money!!. This place...need I say more?? Well then I will. It's all about the money to be made with these people. If you have insurance they couldn't care less about you. They will tell you the wait is atleast 45 minutes or longer just because they don't care about the public....we don't give them enough MONEY to care. They will intentionally make you wait!!!!! Don't blame the poor employees that don't have a smile when they speak to you...I sure as hell wouldn't have a smile if I had to work for them! Now let's talk about compounded medications shall we? How many times have you been told about your insurance not being able to be billed for your "compounded" prescriptions?? that's a total crock!! Call your insurance company and they will say that it can!! They just don't want to bother with it OR you. Fork over the cash...Now get out!!! Zero recommendations from me.

Doesn't Recommend

Nachocat

Joined 5 years ago

Worst and most expensive pharmacy ever & horrible customer service! Go anywhere else!!!!!!!!!!!!!!!. I went to this pharmacy to pick up a RX that my doctor office called in. The front desk person could not find the RX and had to call a lady in the back. I called my Dr office and they called while I was waiting. I waited while this lady then took a personal call (which I could hear) and then came out like 15 minutes later. She then was very rude and told me that she had called me to tell me that RX was going to be very expensive. She had not called. I will never go back and I will also tell everyone I know how terrible this pharmacy is. I never take the time to do these but would hate for someone else to be treated the way I was. LOOK OUT for this pharmacy!!!!!!!!!

Recommends

InformedConsumer24

Joined 5 years ago

The Go-to Pharmacy. I've discovered that while there a lots of chain drugstore locations in Santa Clara County, there are basically only a few companies that own them all and they are all pretty much the same. A couple of recent experiences have led me to realize how poorer we are being made by our chainstore mentality.

The first was when I attempted to buy an old handcream that I really like to use after working on the car or in the yard. I tried to find it at the local chain drugstore only to be told that it was no longer available. "Can it be special ordered?" I asked. "No," came the response at not one but three different chains. Finally, I called Silicon Valley Pharmacy and was told that not only would they special order the item, but that it would arrive from Kansas City in about five days and that they would call me when it arrived!

Second, I was prescribed a medication that the doctor told me was not commercially available and had to be made by the pharmacist. Again I tried the chain drugstore down the street and again I was told that they could not provide the medication. I tried the other chains with the same results. However this time, the pharmacist at the last place I called suggested that I try Silicon Valley Pharmacy.

It turned out that the medication was a special injectable medication that had to be made in a cleanroom and that Silicon Valley Pharmacy was one of a few non-hospital pharmacies in the state that had this capability. To top that, I discovered that the medication was not ideal for me. The pharmacists at Silicon Valley Pharmacy worked closely with my doctor to fine tune the ingredients and dosage resulting in me having excellent results without side effects. It turns out that the pharmacy specializes in custom prescriptions as there are a lot of people like me out there who have discovered that commercially available cures are not the best solutions.

Remember that bigger is not better. Silicon Valley Pharmacy is a shining example.