Westfield Valley Fair

12/19/11

Lids

by JP93 at Citysearch

I Love this mall but wanted to let everyone know of an issue I had at Lids in Valley Fair.

On Saturday evening December 17th between 4:45pm - 5:15pm I was shopping at Westfield - Valley Fair with my wife and kids. During our store visit to Lids I had an unpleasant encounter with store manager Daryl.

After grabbing a hat from high above with a grabber tool placed against the wall I heard a voice saying , "Hey you can't do that." I had already placed the grabber back up against the wall when I was loudly approached by Daryl. He said , "This is a two way conversation , when someone talks to you-it requires a response." I politely said , "Oh , you are talking to me?" He said , "Of course I am , did you hear me?"

After being talked to this way I just wanted to finish my shopping and get out of the store. Daryl continued by aggressively stepping closer to me , standing taller and raising his voice. I firmly told him , "There is no need to be disrespectful , I have my wife and kids here and don't appreciate the way you are talking to me." I asked for his name and he told me , "It's Daryl , I'm the store manager."

At that point I decided not to pursue the issue. He boldly said , "Let's go out of the store and discuss this." I adamantly agreed. I wanted to understand why he was making a big deal over such a little issue. After exiting the store he started to harass me by saying , "I ain't no 21 , 22 year old punk. You want to handle this we can do this." I stated I wasn't there to fight , I was there to buy gifts and to spend time with my family.

The situation was very uncomfortable for both my wife and kids. I decided to not purchase anything from the store. My wife had 5 hats in her hand and both my boys had hats in their hand ready to purchase. I had to apologize to my boys and took the hats back. My 9 year old was devastated. Daryl would not leave it alone. He tried to take the hats from me , I decided I would just place the hats at the registrar to be put back. Sometime during the conversation he said , "Do I need to call security?" I said , "Please do , I will wait for them. I need to write a formal complaint. You threatened and harassed me." He shrugged and said , "Whatever."

He was very rude to not only myself but other guests in the store. I understand we all have bad days and moments but this was completely unprovoked. Nobody deserves to be reaed in this manner.

I gave this a 2 start rating because the remaining staff was very friendly and helpful . Unfortunately 1 bad apples spoils the bunch. Daryl is definetly a bad apple.

03/15/08

Fav. mall!!

by goldie_02 at Citysearch

I love this mall eventhough parking is a pain its worth it!!! They have every store that i love in one place, plus Santana Row is across the street....2 thumbs up!!!

• Pros: Have alot of high end stores
• Cons: Parking!!

10/30/06

Great Shops

by basic0025 at Citysearch

This mall is very clean and has a variety of shops and restaurants. I go to this mall instead of Oakridge.

07/06/06

wow wow wow!!

by eileenford2009 at Citysearch

I love this mall!! I go here about every week! There are so many great stores it's super easy to navigate. All of the employees are fabulous and it's so easy to get there. Parking isn't even that bad!! Try it out!!

• Pros: cleanliness, variety, parking

08/14/03

Super Mall

by greg_and_smokey at Citysearch

Wow, what a great mall. I never get tired shopping here. It is by-far the best mall in the Bay Area... California for that fact. Del Amo Fashion Mall in Los Angeles (Torrance) would rank a strong second but nothing like Valley Fair. Keep-up the great work to the employees and managers (grounds-keepers too!!!) for a wonderful job.

• Pros: Variety, Location, Big!
• Cons: NONE!!!!!!