San Jose >Home & Garden > South Bay Appliance
56 S Autumn St, San Jose, CA | Directions 9511037.330408 -121.900110
Neighborhoods: Central San Jose, Central
South Bay Appliance Got it done – Hello, I had to get on here and give my props to South Bay Appliance. We had another company out here in San Jose that said our LG refer could not be fixed, we called LG and they recommended South Bay Appliance, before they would take further action. South Bay Appliance came out and told us the sealed system was bad, LG had the part to them in 2 days, and in this hot weather we have our refer back. Our family highly recommends this company. And thank you City Search, for having this site to let the public know.
Thank you, Richard
I Wish There Was a Zero Star choice – Truly a horrific company to deal with. The man who came to our house to diagnose the problem was incredibly rude. He asked me to leave the room he was working in for absolutely no reason. In my own house. He had plenty of space to work with.
Then, I ordered the part he recommended, and when I called back to schedule the labor, they upped the price that the man had quoted by 50%. For no good reason. I asked to speak to a supervisor, he said they'll just reimburse the cost of the first visit and didn't want to do the job for us.
Incredibly rude people, both in person and the phone.
Really leave a bad taste in your mouth.
I would highly, highly recommend staying away.
South Bay Appliance helped me when I thought I could not be helped. – This company has been great for my family and I, had a bad experience with some LG appliances I purchased from Home Depot, could not get anywhere with them. I fianlly got a number to South Bay Appliance and they were very helpful, I had one appliance Home Depot tried to say was out of warranty, but South Bay Appliance took care of that as well. My family would recommend this company to anybody.
Thank you, Gina
Thank you for saving our Thanks Giving... – I have an old Gaffers & Sattler stove/ oven, My oven quit working and it is a family tradition to cook on our stove. I want to thank South Bay Appliance for getting this thermoster or thermostat and another part replaced before our Thanks Giving. I started cooking today and it is working great!
Thank you much, Cindy in San Jose
Slow and Rude. Repair people are nice but the office is impossible to work with. – I understand that this company has to order parts and can't control all its processes, but we were put off three weeks past the promised due date, with no explanation, and the office made no attempt to accommodate us in any way. "The part will get here when it gets here." Choice customer service quotes include, "We don't do nothing for no one." "Rose," the "manager" is not interested in solving customer problems--she is outwardly impolite and impatient and totally unsympathetic. I have been completely unable to reach the owner, Danny Espinosa, to lodge my complaint. I strongly recommend that you avoid this company if there is any possible alternative.
Fast service! – I am a very busy single father, I had a dryer and a Referigerator go out in the same week, I called South Bay out to my home and the dryer was fixed same day, and the referigerator was fixed 2 days later. The man they sent out was a very nice guy, very professional in explaining the problem, and also in explaining how to try and prevent this from happening.
Thanks again South Bay Appliance, Mitch
My personal experience was fine!! – I have a home warranty with First American Home Buyers, they sent South Bay Appliance out to fix my referigerator. The freezer went out in this heat and the gentleman came out on emergency service and took care of the problem, I was very happy with the service and of course the gentleman did not get it done the first time out being he had to order the part which I understood. I was reading some of these things others have written on this company, which include good and bad, but one thing I must say. I saw one that said this company would bring them a new unit, and then they called and said they were bringing the part to repair, I know for a fact having a few homes myself, that the service company does not make the call if the appliance gets replaced or not, it is the home warranty company that makes this call, it really does amaze me what some people cry about now days, there is allot more problems out there to deal with, then to cry over such small potatos.
The worse people I have ever saw in 11 year in US – I purchased Home warranty from First American. My washer stopped rotating and when I called First American they assigned these people. They came 3 days to fix the washer, each time they changed some parts. When it did not fixed they are now asking me to setup another appointment, this is so frustrating hence I'm writing this review. For each appointment you have to stay at home for half a day. Moreover when you want to talk to them, the lady in the front desk would drop you several time and apologizes, very very unprofessional people.
If your insurance assigned this contractors, say NO to them, period.
Highly Recommend – I called our warranty people on our fridge that went out, they notified South Bay Appliance, I received a call back from them within 24 hrs. They came the next day as scheduled, the gentleman who came to my home, was very polite, answered all my questions, and did an A+++++ Job, I am very happy with the Service I received from them, and highly recommend them. Good Job SBA
Really bad attitude of employees – I had repair service provided by this company for LG dishwasher. The repairman came five times to fix it and could not fix it. He always came without the parts he had ordered or came with a wrong part. Once he spent more than 2 hour before he figured out that the part was wrong. Sixth time he called just before schedule service time to tell me the part was wrong. This has been going on for the last 5 months. When they called 7th time to make an appointment and I complained about past experiences, tlhe waoman who called was nasty and told me we are busy. I would not have them do any work if they were not sent by LG company. Do not give them your business. I would give them ZERO stars but the system would not take it without at least one star
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