Thank You Almaden Valley Florist.
I'm very appreciated for your help on my wedding's day. They were beautiful flowers, and price was really affordable. Once again, thank you very much Almaden Valley Florist.
worst florist I've ever worked with.
It was a dear friend of mine's 50th b-day, something pretty big. I ordered the premium Pink Lilly Bouquet through FTD and it was assigned to Almdaen Valley Florist on Redmond Ave. On the FTD website, the BASIC Pink Lily Bouquet has 5 pink star gazer lillies in a contemporary square glass vase. I loved the look, and even upgraded it for my order.
What was delivered was a regular clear glass vase with three carnations, one white star gazer and a pound of baby's breath. I called FTD to figure out what happened. FTD called the florist and the florist argued with the FTD representative saying "I absolutley will not remake this bouquet, it was completely up to par and the recipient herself said it was beautiful"
Well, first of all, I could have gotten a better, more fragrant bouquet for 20.00 at safeway. Secondly, the arrangement was delivered to our lobby receptionist, not the recipient. Thirdly, what is someone supposed to say when they see flowers "Oh those are ugly, take them back'?? Of course anyone would be kind and not say a word, especially if they didn't know what was SUPPOSED to come. I offered to send pictures of the delivered bouquet. FTD asked if I wanted a refund or another bouquet sent and I requested a bouquet from a different florist. If this florist thought this was "up to par" what good would it do to ask for another one? I'd get the same shabby cheap arrangement. The FTD rep called the florist back and the florist actually hung up on the FTD rep as well!
This florist claims on the website "satisfaction guaranteed" but I'd like to know at whose terms they'll honor that.
EXTREMELY UNPROFESSIONAL and I will never deal with this florist again. I hope FTD continues their investigation into this vendor and cancels them off their distribution list. I have to choose at least ONE star so I did, there should be a no star option though.