4590 Stevens Creek Blvd, San Jose, CA | Directions 9512937.322250 -121.983217
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Just an overall happy experience. Service advisor Johnny was nice.
Had and excellent experience in the service department. Very well knowledged, and trained advisors. Thanks
I recently took my Honda Civic in to get my visors replaced. This was the first time I had taken my car to Stevens Creek Honda. I was in a bit of a time crunch and had an appointment to get to. Jim was awesome and was going to make sure that I was out of there in less than a half an hour, in time for my apt. After looking up the info on my car he discovered that a recall had been issued for something on my car. Jim and David were EXCELLENT to work with and were most concerned about my car getting fixed and about it not being inconvenient for me. I have never had such amazing customer service at a dealership and my expectations were greatly surpassed. I would recommend my friends and family to Jim and David at Stevens Creek Honda in a heartbeat!
I'm giving this dealership 5 stars for my experience in their service department. They've always provided a free loaner and returned my serviced car on time. When I went in for brakes on my tired Pilot at 92K miles they included a new transmission and motor mounts that were covered under the 100k warranty. Had the loaner 3 days and my Pilot runs like new. the service dept has been consistently good.
I bought a 4WD CR-V 4 days ago and had the alarm and protective coat put on today and I have to say, my entire experience was so smooth. Manolo Rios helped us and he was very professional. He was helpful and informative without being pushy. The day after I bought the car, April from the service center called to schedule a time to have the alarm and protective coat placed. I scheduled it for Wednesday (tomorrow). Well, I completely forgot I had plans that morning and called her back to re-schedule. Not a problem, switched it to today without any hassle. I even got an e-mail last night reminding me about my appointment.
I went in this morning at 10 and Wayne helped me. The work was going to take about half a day so they lent me a car for the day, no charge. Nick at Enterprise gave me the run down and I had a car for the day. Nothing fancy at all, but hey, it was free and it worked. Around 3:30 Wayne called to say the car was ready. (I just checked my e-mail and yep, an e-mail telling me my car was ready is there too). I went straight to the Cashier's window and signed a paper or two and I was done. I think I waited about 2 minutes in the car in the morning before someone helped me and only one person was in line in front of me when I came to pick up my car.
I'd like to see how their service changes over the months or years I go to this Honda. I do plan to have all the regular service done here since my experience has been so great and it's right around the corner from where I live. I hope my service wasn't a fluke - I hope it stays this great forever!
This review is only based on my recent buying experience with the individuals that helped me with my car purchase. I was in the market to buy a new car, did my research, went in with the pricing and everything that I wanted in mind. So I locked on to the Honda Fit Sport 2012, I scheduled a test drive and came on in. The test drive went smoothly, the gentleman that I was with "David", was polite, answering my questions but not pressuring me. So I made an appointment to close the deal and the buying process was so smooth. I had a very professional salesman named "Kerry" who assisted me and he was one of the nicest people that you could want to meet. He didn't argue with me on the price, explained everything to me in detail, and didn't try to up-sell me on anything at all. The gentleman that I spoke to in Finance explained my warranty options, but was not at all pushy. When I said that I wanted to stick to one path, he didn't pressure me whatsoever.
I all honesty I went to the dealership several times and overheard some pretty abrupt and pushy sales people, so I can understand what some of these other reviewers are saying. I also have to say that the manager that I met when I went in for my test drive was just...a walking stereotype. In the end I was lucky that I got the Salesman I got, and the financial counselor that I got. It was a excellent experience and I appreciate the people that helped me make this car purchase so seamless and easy.
The Sale Itself: Like I said, I did my homework and I knew what constituted a good deal in buying this model and I ended up with an excellent deal.
I am always helped / Greeted as soon as i pull up service with a smile.
Horrible Service Department – Run as fast as you can from this place. ....Horrible service. Took my 3 year old, $30k + S2000 here because it has a tear in convertable top over 2 1/2 weeks ago. It's a know design issue that even has a TSB out for it. SC Honda told me they would have to get replacement approval from the regional rep but will have an answer in a couple of days. Well, 2 1/2 weeks, 3 phone calls and 4 visits later- they told me it was declined. How convenient for them. Seems like this place didn't give a *%@& about me and just wanted to get rid of me. They just blamed each other for not getting back to me.
Painless and hassle free with Great service – I went in to purchase a Honda for my son. I was greeted with a smile. I was shown new cars and used cars and I negotiated a great deal on a used Honda Civic at a great price and they did the financing. The car was Certified with extended warranty. I got the carfax and the checkout sheet on the car so I felt very comfortable. We traded in his Mustang and got a fair value for that. The whole deal took about 2 and a half hours. Pretty painless. See Steven Jones for great service. David in finance was also very nice!
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