San Jose >Auto Dealers > Del Grande Dealer Group
slow response, late in appontment, no quote, no nice people.
I went for a service on time, I had to wait to leave the car and they gave me a pick up time.
They were 40 minutes late and didn't check everything I said and denied to admit there was a problem.
Avoid if possible.
The worst service department ever.
I found my car leaking some fluid on Saturday and made an appointment with Oak Tree Mazda. My year model 2004 often has problems with the filter leaking so I hoped it was that. I night-dropped it the day before and early in the morning I got a call from Tim. Tim told me that my car was had been severly damaged on the side of the leak and repainted and repaired but some internal parts are squeezed where the oil leaks. I was shocked and started an argument with him as I am accident free for 250000 miles and got the car brand new. He pulled a bit back about details but was insisting the car was repaired. At least so he said the bumper was repainted. Now you have to know I hand wax my car and park it away from others so it doesn't get dents. I got it brand new. I got really upset about this lying in my face.I rushed to the dealer and got my car without service. I was extremely upset about their lying. Later I got a call from Alan the service manager. He excused and offered a free inspection for the leak. I asked him why I was told this story anyways when they don't know where the leak is from and told him about the citysearch reviews they have here. He told me it was to justify the cost for checking it out. Arggghh!!!! No one ever spoke about cost! Of course it costs money to find the leak!!!!! I am the first to understand that honest work costs something but honesty is nothing that is celebrated at Oak Tree.
In any case I went to Menlo Mazda. They certified the car is in tip top shape as it should be. The leak was from a oil filled motor mount which they fixed under warranty. The car never had a body damage either.
I spent 400$ with Menlo for "Spa" like services, like accelerated tune up and some fuel injection cleaning. This is how business is done not lying, scaring and gauging customers like Oak Tree does. As others have said be warned about the service department at Oak Tree. They are the worst!!!!!
#1 oak tree mazda.
I called the service number for an appointment.Was connected to the service director.At that point i was asked what day and time would work with my schedule. When i brought my car in, i was greeted promptly.Since this was my first time at this dealership,the service consultant had asked several questions about my previous services and if there were any other concerns i had.i was beginning to feel very comfortable with the new service center. Imagine my surprise when the service consultant had asked my permission to have a technician ride with me for one of the concerns.My car is a 2005 with 38000 miles on it and i was told by two other dealerships that the hard shift from first to second gear when cold was normal for this year and model of car.Well,the technician actually found a technical service bulletin for this problem,performed the "reflash" to the pcm/tcm and now the transmission shifts smooth .I actually think im getting better fuel mileage now.
In the world of customer satisfaction the service team at oak tree mazda is outstanding.
I recieved a follow up call from "brad " the customer service manager,to verify that i was very satisfied with the work that was performed on my vehicle.You bet they get 100%.
i have owned many cars in my life and dad always said,find a good mechanic and stick with them.Well,dad your right i found the service team for my mazda for years to come. Thanks again to Alan,Tim,Kristina,Robert and the rest of the fantastic crew at the #1 dealer,OAK TREE MAZDA.
P.S They washed and vacuumed my car !!!!!!!
I wanted to give them 0 stars, but had to give one for this. At least it means "not recommended," which is what I think.
I bought my Mazda 3 from them in 2004. I have always taken it in for regular tune ups and once when I needed real service. I have always--always!--received horrible customer service, consisting of:
major attitude problems,snootiness, rudeness,insane pricing,poor reports
To make a long story short, I was once told I needed new tires, when mine were only a few months old. I had them checked at 3 tire dealers, who told me I did not, in fact need new tires. Wehn I asked Oak Tree about this, they told me, basically, it wa sa subjective thing.
Basic maintenance (where they look to make sure everything is working well) costs WAY more than other places.
I took my car in last week for my 60,000 service, nothing was found wrong, all they did was check everything, and it cost nearly $700.00!! For WHAT?! After telling them they had my wrong number (for the 50th time,) they still never called my correct number to tell me the car was ready.
When I got my car home (it was a Saturday, end of the day), I noticed a wheel cover missing. I called them on Monday and told them, got attitude on the phone from 4 different people, could not speak to a manager, then was told to bring it in and they'd replace it free of charge. They were supposed to call me when the wheel cover came in, as they had to order it. They never called. I called to see if the part was there a few days later, and was told it was. So I took it in as instructed. Once again, I was not greeted. I was ignored (and there was no one else in line). This has happened often there. Then, when the guy at the weird stand (there were 5 other workers there at the time, all ignored me too) finally (without looking up from his computer) asked what I needed, I told him, and EVERYONE there gave me attitude.
then, as he was popping the cap on my tire, he actually accused me of lying about it!!!!!!
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