San Jose >Smythe Volvo
I am a happy customer. I looked a lot of different cars and went to a lot of dealers before I lucked into this one. I didn't have any bad experiences at any of the dealers, but Jeff at Smythe Volvo was outstanding. Not only did I get a great car at what I consider a very fair price, I came away feeling that I'd met a really nice guy. Very straightforward, no pushy tactics, open to reasonable arguments. Highly recommended. And 2012 Volvos are superb -- at least the S60 is.
Great expereince, both buying and service..
I have always had a good experience here. When I bought my new C30, Frank was very nice and helpful.
As far as service goes, they do an excellent job. I really like the free loaner car service, you get to try out a new Volvo each trip,nice!
Horrific Service. We went in three times for service. Each time we picked up the car, a new bulb was out, including the license plate bulb. Each time the cost to replace was $200. Simple things like fixing the rubber door trim were never a courtesy, like at the Lexus dealer -- you got it - $200 bucks. Final straw, we went and specifically asked for the transmission to be checked. No problem according to them. Two weeks letter the transmission is shot -- bonus tip: google Volvo transmissions and you will find that Volvo has serious transmission problems with the XC 90. This, of course, is a money making opportunity for the dealer as opposed to an opportunity to make it right. Service team is rude -- can see it for days and no loaner will be available. AVOID VOLVO AT ALL COSTS -- AVOID SMYTHE TOO. Horrible. The worst service ever. You will pay too much and the car will come out worse than it went in.
Are you kidding me????. Do you really need to put up with snooty car sales reps when you you're going to purchase their vehicle? I can't for the life of me make sense of my expereince at Smythe Volvo on Stevens Creek. When I arrived, I had to go INTO the showroom to ask for someone to help me. Tom comes out and I told him I was interested in the XC 90. He answered a few of my question and I asked to take it for a test drive. I'm asked to answer questions to a "survey" before I go, no problem. We get the keys and go for a drive. Upon returning, I wanted to test drive the convertible. However, I'm told he has to go get permission. Permission? Are you kidding me? I thought tha's how cars get sold, but hey, I'm just the buyer, what do I know. Tom returns, an the questioning begins. How do I plan to pay for the car? Excuse? I'm asked if I'll be leasing, buying, financing, cash, etc. Followed by how much do I intend to put down. Am I wrong to get a bit peeved here? I explain not to worry, I've already got a preapproved loan. He returns with a breakdown of what my payments will be and "I'm only trying to get the right car for you." Am I wrong or is this really his choice? Silly me, I'm thinking I was the one who got to choose the car for me. When I applied for my loan, I already considered the amount of monthly payment I could handle, again, is how I spend my money his concern? Needless to say, I will not be buying my new Volvo here!!!!
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