Kinokuniya Book Store

Recommends

muffinmint

Joined 5 years ago

FANTASTIC!!!. Im learning japanese and this book store truley helped thier staff helped me pick out text books and they have a wonderful selection from cds and books to plushies and tshirts! WODERFUL ,SUGOI!!! thhough i have to say when you walk in it all most ALL asians and they kinda stare at you for a bit like, "Why the hell are you here?!" but only for a bit! I HIGHLY reccomend it!

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Bookstore chain sells thousands of titles in both English and Japanese; magazines, videos, CDs, comics, software, stationery and gift items.

Doesn't Recommend

kumiwa

Joined 7 years ago

Tricky clerks.. San Francisco store is a lot better than san jose store.

at san francisco store, my friend was told that she can

bring in a CD point cards next time since she forgot to

and they gave her a temporary one to put them together

next time. But she moved out of state so her mother went

to close by kinokuniya in san jose to get 2 free cds

(that's what she gets for putting 2 cards together total

of more than 60 points.)

mother went to the store and found one of the cds since

other ones weren't at the store. she goes home thinking

she'll get another cd later. Next time she finds out that they don't put two cards together to reach 60 points. on top of that, they said 40 points are used for the cd she already got.

that means, she has 3 stamps left on one card and 23 points on another. This means that she can now get another CD for 20% off for 20 points instead of another free CD. If the clerk knew about it, why would they even give her a free CD in the first place not explaining what will hapen later with the left over stamps. They are very tricky. the mother felt very offended because of how the clerk was responding to her.

Doesn't Recommend

mimidominiguez

Joined 8 years ago

their services are horrible.. they smile, but service is horrible.

don't accept returns for refunds.

makes it difficult for customers to purchase things.

Doesn't Recommend

sarahbrown1234

Joined 8 years ago

bad store policy. doesn't make sense in America.. Doesn't accept return even if customer finds out that the product was not what they were looking for or realize the product is really bad. My friend has a store credit from there and she can't even buy a gift card with the credit. I see her point that it's annoying to have a piece of paper, rather have a card. She probably don't wanna buy anything from there, so she'd rather give it to someone else as gift certificates. Their policy is very unhelpful. They want to give her a hard time.