San Jose >Capitol Expresway Ford
The service manager was wonderful. He made my visit a great experience.
I was very pleased with Lisa, she was great. She kept me informed all along the way and the work was done in a very timely fashion.
Just fantastic service and I would go there for services again and again! go job guys!
THE FINANCE PERSON (ADRIAN MAGICAL) DEALT WITH ME HE WAS GREAT EXTREMELY RESPECTFUL IAM AN OLDER WOMAN AND ALOT OF TIMES FOLKS TRY AND GET OVER HE EXPLAINED EVERYTHING HE NEVER PUSHED THE SALE AND HIS CUSTOMER SERVICE WAS OUTSTANDING!
The quick lane is probably the best thing about the place good service and fast
We have purchased several cars from John Kapelowitz, the salesman at Capitol Ford, for both personal and business use for many years. John is the only sales person that we are willing to consider working with as he is very professional, listens to determine what are our needs are and then makes a recommendation based on our needs. He is friendly, courteous and has always been willing to provide the extra effort to insure that we are completely satisfied with our purchase experience.
Worst Ford Dealership EVER.
WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been a loyal Ford customer (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership.
Capitol Ford blatantly lied about a part for my dad's truck being covered under the EXTENDED warranty that he purchased. Even though he checked up on this with a DIFFERENT FORD DEALER, and CONFRONTED Capitol Ford about it, they would not refund him his money. Additionally, they dented his running boards and tried to claim that the dent (a HUGE dent, not a ding) was "there before," even though the paint embedded in the dent was identical to the paint covering the walls, posts, etc. They finally said they'd replace them at no charge. Um yeah, b/c their argument held NO weight. However, my dad is still out over $500 for something that should have been covered under the expensive EXTENDED warranty.
My dad has had to call ESP Ford as well as the headquarters in Detroit to complain. They will reimburse him, but there are NO consequences for the liars working at Capitol Ford. For a company that is not doing so well in these hard times, you would think that they would be trying to KEEP their customers, not drive them away. But apparently, they just don't care anymore. My question is... how can these blatant liars still be in business?
IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE
My wife and I totally got ripped by these guys on our new Ford Explorer. The car was nice, but the experience was terrible. They "got" us in every way possible.
I'll definitely use Edmunds from now on and never walk into this place again if I ever want a Ford again.
Boy, I wish we could give zero stars.
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