11/26/08

Perfectly relaxing

by elcavagnolo

Tova Yaron is the ONLY day spa I visit in the Silicon Valley. From relaxing massages to skin-clearing facials, Tova Yaron exceeds my expectations every time. As a long time customer (over 2 years) to both the Westgate and Fairmont locations, I highly recommend these spas. The experienced therapists are professional, attentive, and offer the best pampering in the area.

• Pros: CLEAN! Gorgeous setting in the Fairmont-- amazing sheets on the massage tables; experienced therapists; microdermabrasion services; hot poultice massages
• Cons: Parking at the Fairmont can be tricky, but they're working on getting validated parking.

11/09/08

Best place for massage

by marrie

My sister and I went to Tova for a massage and facial. It was amazing! The staff was very professional and the spa itself is very elegant . I was a little late but the massage therapist still gave me the entire length of my massage. I heard Tova opened another spa at the Fairmont hotel and read in the paper that some celebrities have already been there--but I suspect it's more pricey than the Westgate location.

• Pros: lots of parking, professional staff, beautiful spa, evening appointments

08/14/08

Terrible Business Skills - No PR Cababilities

by deepa7kaur

I agree it was my fault to wait so long to inform Tova I won't be able to make it but Tova handled the situation very badly.

My mom and I had facial appts for 2:45pm. A night before, my mom pulled a muscle on her back. We hoped the pain would get better but it didn't. We realized we couldn't wait any longer so I called Tova to inform them. As expected, they were not happy.

At first, the receptionist said they would have to charge me for both appts because it was just half hour before. Obviously she did not know they did not have my credit card #. My intention was not to get into an argument so I hoped they would stir away from that option.

After consulting with the manager, I was told my mom wouldn't be charged, but I still would. I explained to them that I could not leave my mom by herself and come for my facial but that was disregarded. So at that point, I told them they did not have my credit card number so charging me would not be possible.

To my surprise, I was told in that case, a note would be put on my account that would BAN me from coming to their spa in the future. That's what really shocked me. For them to say that to new customers was a total put off and completely unnecessary. It was clearly a warning to not go to this spa. I replied saying that if Tova was ok with losing new customers with that attitude, it was fine with me.

I have never been banned from going to a spa because I wasn't able to make my appointment. Tova needs to work on their customer service and behavior big time.

• Pros: Didn't even get a chance to experience any
• Cons: No sense of how to attract new customers