Yes the service is bad but the sushi is good. Its best not to go when your extremely hungry. You will wait a long time for seating, for your food, things such as refills, your check, yeah its all bad. But the key is patience. I still go back I just go on days that I'm not in a rush and I have tons of time to kill.
Good food, bad service.
The experience here is good, right up to the time when you get your sushi. After that you get ignored for long periods of time. You have to flag someone down to get re-fills or your check, and then wait even more time to get your card back. If you go, get take out.
Great Place for Bad Service.
Our first visit to this place was about a year ago. We had a blonde pregnant waitress. She did a good job. We did learn a couple days later, by checking our bank statement, that we were charged twice for the tip.
Two weeks ago was our second visit. It was a walk-in order to go. Very minor problem with order other than it took twice as long to wait for than told.
Tonight order completely wrong to the point that some of the family was unable to eat their dinner. Called them to complain. They said to bring it in so they could fix. We live 45 miles away and is not possible to go back. They said they would cancell the charge for the inconveniance. We waited for the cancellation......it never happened
BEST SUSHI FOR MILES.
I LOVE THE AMBIANCE IN THIS SMALL BUT WARM FEELING RESTAURANT. THE SUSHI IS ALWAYS TASTY AND FRESH!ITS A GREAT PLACE TO HAVE LUNCH, DINNER, OR EVEN JUST COCKTAILS. THEIR BARS OPEN AFTER THE KITCHEN CLOSES SO ITS A GREAT PLACE TO BRING FRIENDS AND SOCIALIZE. I RECOMEND THIS PLACE TO EVERYONE!
Best Sushi anywhere. Huge pieces..
From the start, Ninja was a great place. Hard to believe Chris and Kim have been there over 6 years now. They recently expanded with a full bar. Everything on the menu is good, and they are always busy. The sushi is par to none, and their portions are huge. The Uni is fresh fresh fresh, and the soft-shelled crab is wonderful and hot. There are also non-sushi dishes available. Gilroy needed a place like this. Ninja rules!