San Jose >Atelier Aveda Salonspa & Studio
$40 for a very oily haircut (weird I know). I went to Kaila. While I have been to this location before, it had always been to Nancy Montes (a senior stylist). I had switched to a different salon for a couple of years, but since I loved Aveda when I used to go there, I decided to give it another shot. WHAT A MISTAKE. The haircut Kaila gave me was pretty much what I wanted, BUT within 2 hours after the haircut, my hair was absolutely flat and horribly oily. Her styling was mediocre at BEST (no bounce in my hair whatsoever after the haircut -- which is supposed to be the best part!) and whatever products she used made my hair so oily I had to wash it when I got home, and had to wash it EVERY DAY afterwards for more than a week (and usually I wash my hair every other day). When I went to Nancy, I used to try NOT to wash my hair since I looveed her styling and usually felt like a rockstar after -- Kaila needs to get a serious lesson from her. don't go here if you're getting a haircut/styling before a big day...you'll regret it.
Expertly-Trained Stylists with Amazing Customer Service!. After some pretty bad experiences at another unnamed Aveda salon in Palo Alto, I decided to try Atelier. The salon is located in Santana Row, and from the moment I walked in, the staff was extremely inviting. The lady who worked the front desk was obviously well-trained; she offered me a cup of tea, gave me a tour and made sure to tell my stylist, Julie, that I had arrived. My hair was a mess from my previous Palo Alto Nightmare, and I had requested a senior stylist, and Julie did not disappoint. She was completely professional during her analysis of my hair, and she never once talked negatively about the horrid color I had in my hair--she just said she had a "different approach that would get me my desired results." She gave me tons of foils, and the conversation was just what I needed. When she was done with the foiling, the assistant gave me the best hand massage, and when she shampooed me, the scalp massage was divine. Julie fixed my haircut too, and she even taught me how to style my hair at home while she was blow-drying it -- no one has ever done that before. When I was paying, the makeup artist, Elizabeth (my daughter's name) gave me a consultation and great makeup application while telling me which products I should use. The manager introduced himself when I was leaving and asked about my experience and even gave me discount cards for my friends/family. This place really has a great staff that makes you feel like royalty. I will definitely be back & recommend it to everyone I know who needs a hair artist. Thanks Julie & Atelier for going above & beyond to make me look amazing!
We appreciate your praise and work hard to earn it at every visit. It's a privilege to have you be our guest at Atelier! We're looking forward to seeing you again.
the Atelier team
You'll Feel Like Royalty When You Go.
This is a fabulous upscale salon. When I went here, I felt like a queen. I got a complementary scalp and hand massage. They really understand pampering and customer service. I went to Karie, who is the owner. She is fabulous. I have curly hair that I won't trust to most people to cut as they don't know how. If you have curly hair, go to Karie. She is the best. Anatasia gave me my shampoo and massage and she was great also.
I also love the Aveda products that they sell. They are made of natural ingredients and they smell so wonderful. The haircuts aren't cheap, but are worth it. Go and indulge yourself and feel like a queen. I did.
Your wish is our command! We appreciate your compliments, and your review. A fantastic "moment of relaxation" before your haircut is always included with your service. and your happiness is our greatest reward.
the Atelier team
A salon that goes above and beyond. I have been to Atelier three times already, and they are always consistently superb! The salon is inviting and calm -- a peaceful sanctuary that renews you. All of the professionals are top-notch. Jessica, one of the hair stylists, is fabulous! I get highlights, and Aveda's proprietary dies are not only natural, they make your hair look fabuolous -- shiny and beautiful. Everyone at Atelier is there to serve you -- they never rush you out. There is always someone to greet you with a warm, delicious cup of hot tea. I got a complimentary hand rub while I waited for my hair to finish processing, and later, a scalp massage to boot! When I was done with my appointment, Elizabeth, makeup artist extraordinaire, touched up my makeup with Aveda's awesome makeup line. Elizabeth rocks! I left Atelier with a beautiful head of hair, a pretty glow, and feeling very relaxed.
Thanks for the great review. Sounds like you had a fantastic appointment experience. That's how we like it at Atelier, happy guests and beautiful results, every time. We are always working hard to make your visit something to crow about! We love that the Aveda haircolor is 97-99% naturally derived too...makes our work look that much more gorgeous! Best wishes for a beautiful day.
Best Hair Salon and Spa in Silicon Valley--GREAT customer service. I am one of the most finicky people when it comes to my hair cut and color (I know, we all think that we are)... Seriously, I used to model for some of the top salons "back in the day" and am often really disappointed with the results of a salon visit. And the idea of finding a good new place when I move (which is often) just makes me nuts. That's why I was so thrilled to find such a great salon when I recently moved to San Jose. I would HIGHLY recommend Julie at Atelier. She's an excellent colorist and did a great cut too--she listened to my concerns and ideas and presented me with a clear plan--which she executed perfectly. I LOVE the way my hair looks and feels... and she took extra time to be sure I know how to style it myself at home (I am one of the styling-challenged). A woman named Janet waxed my eyebrows for me... she was also really amazing... she took a lot of extra time to do a perfect job! My eyebrows have the most lovely, natural shape now--and she wasn't just interested in selling me lots of other facial waxing services. I was really impressed by that as well. It is true that including Aveda products, I spent an arm and a leg--but at least I got my money's worth! And I'll be spending more in another 6-8 weeks without any hesitation! I really recommend this salon to you! I'm sure that all of their staff are friendly and talented--Julie and Janet were just really exceptional. It's definitely a high-end salon--but I'm happy to pay the prices if the results are good! What amazes me is how many crappy salons there are out there charging high end prices for average work... this is high end for high end--a real case of you actually get what you pay for. Very cool.
We really appreciate this citysearcher taking the time to give us her compliments, and we strive to earn them every day. Our team has extensive experience, current and ongoing education, and a desire to serve from the heart. We're so glad this guest was the happy beneficiary of our award-winning customer service! Thanks!
Works wonders. I found Atelier on the internet and made an appointment when visiting San Jose from South Carolina in June. Kim worked wonders to make my frizzy hair straight and teach me how to make it manageable in our humid climate. The entire salon was so welcoming and took great interest in my "hair perils". My style has lasted all summer and I receive compliments almost daily. I would definitely return to Atelier if ever in the area again.
Saved by Karie!.
Karie Bennett can work miracles. I went to see Karie to fix a hair disaster. I had gotten the most awful haircut at another salon in Milpitas. They totally messed up my hair, cut off chunks all around and "feathered" in about a million of hideous "layers". The hair made me unhappy for weeks until one day I decided to seek professional help and Karie is definitely a PRO!!! She turned the awful mess on my head into a mini makeover. The new cut is easy to style, chic and looks like it will grow out nicely.
I've gotten so many compliments on my hair since.
Thank you, Karie! I would give you 10 stars if I could.
Thank you for your compliments, you really made our day! And we are so happy anytime we can turn a hair "don't" into a hair "do". This is why we love what we do. See you next time!
Amazing Transformation!. I have always loved AVEDA!! I came to the Atelier salon and decided to go with their Master Stylist, Jean Marie. It was such a welcoming experience when I first entered the salon. The staff was very attentive. I have extremely short hair and consulted with Jean Marie on creating a long hair look on myself with hair extensions. He was very knowledgeable and we worked together to creat the look I wanted. He is an amazing artist. The hair extensions look like my natural hair dark brown with carmel highlights. His technique is one of a kind. I would recommend him for hair extensions as well as color & cut. He will transform you and make you have the look you have always wanted.
We appreciate your great review of Jean-Marie and Atelier. Your Rapunzel makeover was amazing, many of the team watched in awe as your hair went from short to va-va-voom long! We're so happy to hear that you are enjoying your new look. We look forward to being of excellent service to you again.
WORST SERVICE EVER - HIS NAME IS STEVE. This is a new site for me but I was so disapointed when I got my hair done by Steve about a year ago. I am not sure if he is still there but I really want to share my experience. This guy is so unprofessional. I picked out a light reddish color. IT TURNED OUT BLACK. He was talking with the hair dresser next to him about his boyfriend and what was upsetting him that weekend. That was so unprofessional and I really did not need to hear that. He left color all around my hairline. He didn't even attempt to wipe it off. Then when I was paying for this disaster of a haircolor, he was yappin on the phone with someone. I assume his boyfriend about their plans for that night. I waved by and that was it. The manager needs to talk to this person because I will not go back to that salon. I cannot believe they would hire someone so unprofessional and VERY ARROGANT!
We appreciate this review for its honesty and even though it's a year later, it is important for any business to know if an employee isn't performing to the business' standards.
We are very disappointed that this person didn't have a great experience--sounds like it was really the stylist, not the salon that caused it. This stylist hasn't been with us since last year, for any number of reasons, and it's the salon's mission to always present a professional atmosphere to our guests. This includes paying complete attention to the guest's needs, whether it be keeping the guest involved in appropriate conversation or proper color application techniques. In any case, we'd love to invite this guest back to give one of our other talented artists a try. Please contact one of our management team and we'll arrange it!
It is our privilege to be of excellent service.
I was badly in need of help and direction...starting from scratch as it were. After growing my hair out for more than a year it was nerve-wracking to put my trust in ANYone to put scissors to it.
I am so happy I could cry. Not only was the experience of the salon amazing (easy and filled with incfedibly firendly people), but my hair cut and the makeup instruction I received will change my life. And the products are out of this world!
It's only hair and makeup, but when it's done right it means so much...
Thank you thank you thank you...!!
We appreciate your review...thank you! We are passionate about our craft and we have a strong desire to make the world a more beautiful place. We look forward to seeing you again.
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