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5065 Almaden Expy
San Jose, CA 95118 37.257331 -121.876138

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Neighborhood: Cambrian

Last updated 2.22.10

What People Are Saying About Best Buy

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In Short – Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.

Editor's Tips

Look Good:
Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
The Extras:
If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
Know Before You Go:
Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
1 Star Rating: Poor

12/02/11

Beware of online orders with in-store pickup!

by hckymom8 at Citysearch

The customer service is pathetic and the employees have very little knowledge. I will no longer shop at Best Buy.

We order a TV online and pickup at this store. We tried to return the TV 5 days later and were told that the system could could not process the return and there is no override so they can't do anything to resolve the issue. They gave us the option to take the TV with us and try again a different day or to leave the TV with them and they would continue to try the refund. They couldn't tell me when that would be or what they would do if the system would not accept the return.