06/24/09

Sticky-Fingered Staff

by tanbark813

I recently stayed here for one night after which I needed to check my bag at the front desk for about 9 hours (that morning until later that afternoon). When I picked up my bag my relatively new 5th generation iPod was missing. I'm certain I packed it as I brought it along specifically for the ride home and verified once home that it was not left behind before my trip.

I spoke with the manager, Kathleen, who was courteous on the phone and agreed to review the security tapes. After a week and a half delay, she finally claimed to have done so but said there was no evidence that it was their fault. Of course not. I'm not sure who else would be at fault given that it was in their possession the whole time, as she claimed. As such, she said they wouldn't be reimbursing me.

I can only assume my iPod became self-aware and motile.

It's too bad because this place isn't bad for the money, just don't leave your valuables unattended or they may be taken by sticky-fingered staff.

• Pros: Good for the money
• Cons: Stolen valuables

03/26/08

Customer Luncheon

by rbata

I chose the Island Grill to host my customer luncheon of about 15 people. The event was flawless. The service was excellent and the food was superb. I highly recommend this place for such events or similar. Great atmosphere too! A+ Great job to you and your team!!!

01/24/08

Very accommodating

by Specialdiet

I have special diet requirements. Many restaurants are willing to eliminate items that I cannot have but few are willing to adjust the menu, make substitutions and provide the most flavorful meal possible as the Island Grill. The service is fine. The menu is diverse. Therefore folks without my dining restrictions are willing to accompany me to the Island Grill and they enjoy the menu variety.

I travel to San Jose frequently and always stay near the Island Grill.

PS: They have the best sweet potato fries!

• Pros: Very Accomodating - wide variety in menu selections
• Cons: none