Worst travel group.
These folks are the worst travel agents.
Issued infant ticket to my child when called from airport these folks did not answered the call nor accepted the mistake .
PATHETIC CUSTOMER SERVICE .
I will not recommend anyone to business with this
Greatly lack curteous customer service. The people working/owning this agency seem to have very poor customer service and like the previous reviwer, I agree that they basically say that the customer is WRONG.
The worst thing you can do to your customer is say that - This is not my problem. Basically, you said to customer that You give a damn. If you get a such a experience from a travel agency, you never recommend anyone to go their.
We can book tickets on internet or by 100 different other means. booking with Wita Travels was my worst experience with a travel agency. I talked so gently with travel owner but instead of listening to problem and responding to it she started blaming me. She was mean, arrogant carrying a bag of attitude.
I think owner has personal issues and she needs to smile and listen to customer and then respond and try handle the issue in best possible way .
I will not recommend anyone to deal with this agency. After all it's just a ticket and not rocket science, anyone can help booking that. So, go with someone who smiles and listens.
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