3041 Stevens Creek Blvd, Santa Clara, CA | Directions 9505037.323985 -121.947412
M-Th 11-11, F-Sa 11-12:30, Su 10-11
Neighborhoods: Central, Central San Jose
Good portions and tasty food but long wait – Cheesecake Factory has an impressive menu of food. The food has good portions, tasty, and a variety of food. The cheesecake is the signature item there.
The only negative is the wait is long and no reservations and the service is ok.
More than 30 varieties of the signature dessert make up only a part of this chain restaurant's gigantic international menu. – In Short
Oddball architecture--curving surfaces and colorful light fixtures--and thick-as-a-book menus distinguish this restaurant from other eateries. The encyclopedic menu spans the globe with enormous American interpretations of dishes like pad thai, shrimp tacos, miso salmon, pasta Milanese and a slate of appetizers, sandwiches, entrees and desserts too extensive to list. The namesake cheesecakes, ranging from original to peanut-butter-cup-fudge ripple, are over the top in both concept and decadence.
Worst service - 3 hour dinner – I still can't believe how bad this dinner was - and I've let 2 days pass before writing this review. It was my birthday dinner - and I arrived early to put our name down for a party of 8. I knew it wasn't going to be quick to get seated - but I had no idea how the rest of the night would go.
They called our name/buzzer, and we went to get sat - only to find out that they had sat a party of 4 in this area. 10 minutes later, they tried to sit us at a booth that only seats 5!!!! 20 minutes after that, they finally seated us. They did provide us with free appetizers, but my brother-in-law did ask if we were going to get something comped for our troubles. They took our drink order right away- and we told them we were ready to order. The waitress said she would come back and take it in a minute. No big deal - except she didn?t come back to take our order or to bring our drinks for at least 20 minutes - well after we had finished our appetizers. The food took forever to arrive, meanwhile we had a waitress swap out - while ours went on break, and we had to ask the manager to check on our food. The food arrived and some of my family felt like it was cold. By the end of the night - we had been there for over 3 hours, 2 hours at the table, and my husband had already had to leave early to put our daughter to bed! We ask for the check, provide a card - and she disappears for what seems like another 20 minutes! They still charged us the 20% gratuity for large parties. Total lack of class. Learn from our mistake ? and try another Cheesecake factory.
everyone goes here on friday night – For some reason, I always manage to end up here on a Friday and the place is a zoo! I had to wait like an hour and a half to get a table. The food is good, but not worth the wait if you are super hungry like I normally am on Friday nights. The key lime cheesecake is pretty good and I really liked the nachos as well. I haven't eaten anything that I disliked!
Horrible wait times, decent service and food – I've eaten at many different Cheesecake Factories, but this one has the absolute longest waits I've ever seen. Up to two hours on a Friday night! The problem is there aren't many other dining options in the area that are "upscale" if one could think of Cheesecake Factory as such. I'd come back during off-peak times but would rather eat and go home in the time it would take just to get a seat here.
Best cheesecake – This place has great food and cheesecake. The wait is a little long but it is well worth it. I always come here for events and occasions.
line? what line? – More like a crowd. The food is pretty good, but hardly good enough to wait 2 hours for a seat. service was descent. Staff was pretty tired by midnight though. I felt for them. The ice cream sundaes were excellent.
Not worth the wait. – They have a BIG menu. They have an even BIGGER WAIT. The host will tell you 45 minutes. That is how long you wait to get a pager. Add another hour in their crowded bar over priced bar. When you finally get a table thefood is fast and good.
Horrible waiter – We were seated within 30mins for 11. The choices are mindbogging. There's good fried avocado egg roll and Country French salad. The fried calamari was fair, the Parmesan chicken over pasta was delicious. Don't like their cheesecake - too heavy & sweet, gritty taste. The choc mousse tasted more cake than cheesecake. The waiter was horrific. He was abrupt, hurried, forgot our drinks and before we were finished eating, dumped takeout containers/bags in the middle of the table for us to box our own leftovers! He hovered over trying to pressure the teen to order the one order of dessert to go than dine in.
That's the problem when the tip is already added on the bill for a large group. My niece complained to the manager & he said he would remove the tip charges. They need to do a better job of training their staff.
great desserts, horrible entrees – the drinks, salads and desserts were simply brilliant, as for the entrees, it might be better to go somewhere else. The menu is like a novel with all kinds of different cuisines, none of the them done with any flair or originality. A gorgeous building though with a lot of energy and great for moderately large groups.
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