San Jose >19 Market
One of our favorites. It amazes us that this place isn't more crowded. My wife and I have been there probably 10 times, and I've enjoyed every dish that we've ordered.
Avoid rude customers. I honestly pity the person below me who wrote the review about 19Market. It's so interesting to see people who go to restaurants and have no patience and don't know the little things behind the scene and then act as if they are the only customers in the place and go online and start their bash talking. Little does she know that people who are placed in the patio area already have plates that are only there for display, and when the server seats you down and at least orders some drinks or appetizers for you, she will then change out the REAL plate seatings. If i wasn't wrong, it was a blazing hot day at 19Market where the air conditioner was not working so everyone wanted to sit outside and in the backroom where there was cool air. The funny thing is that the host who had an "attitude" was actually also a server who was tending to a backroom full of people. Basically, all there is to it is that people should not go to a restaurant and think that they are the only special people there who need special service. As far as the person who "could have been the owner that didn't know how to run the place;" well, I hate to say this but she was not there to begin with.
Abysmal service. I rarely feel I want to leave no tip at a restaurant, but 19 Market had AWFUL service. Too bad...it was near our hotel and we were in town for a concert. Our hotel suggested it because we wanted good food and it's near the HP pavillion. We walked in and the host was talking to someone at the bar, back to the door and didn't turn around until I said hello. First she wanted to seat us in the back room of an entirely empty restaurant, but we asked for front patio because it was nice out. Our plates on the table were very dirty, and we realized it was only the host and the bartender working, so someone barely came to the table, and the host had major attitude, really bad. The bartender was at least helpful, changing out my plate when she saw me wiping it down. We never saw them again and when we asked for the bill, it never came out, and we had to go inside on numerous occasions to find them. I saw a woman who looked like the owner, just standing around, and she clearly didn't run this restaurant well the day we were there. What a bummer. We would have rather enjoyed picking up a burrito around the corner or even a hot pretzyl at the pavillion than sit at that miserable dinner. We cancelled our dinner entrees because a)we were full from appetizers and b)couldn't stand being there any longer. The food was not bad, but the experience ensured we'll never go back. If you're understaffed and can't serve customers, at least acknowledge it, don't give attitude and disappear and make us find you to get our food and check! Sorry to be bitter, but that's how it made us feel. We did leave a tip, but only because we felt bad for the overworked bartender who was pouring drinks and trying to wait on the tables the host/server abandoned.
A Great Place to Eat!. Recently, a friend and I ate at 19 Market. We were looking for a restaurant that served good food, contemporary setting, and a helpful staff. After reading the reviews I was looking forward to eating there. When I arrived the owner greeted us and sat us down. The server was friendly and helpful. We ordered fresh spring rolls, mango beef, scallop in black bean sauce, and garlic noodles. The food was well proportioned and tasty. After dinner we got a drinks from the bar. The bar is well stocked. Overall, a great place for dinner. I will go back again. Try "Hanna Kisses"-- a tasty drink made by the owner.
THE BEST. Me and my wife eat here every month. I LOVE food, and I absolutely love 19 Market. The food is wonderful, especially the Bo Luc Lac, and the desserts are delectable. The service is great. I always get my orders brought to me in little time, and good manner. The waiters are are courteous and respectful. I have spoken to the manager few times, and she is a very polite, respectful, professional woman. I also love the wine list. I always eat here on special occasion, and this is by far my most favorite restaurant. EAT AT 19 MARKET!!!
Try the calamari....yum!. My husband and I poped into 19 Market after dining next door at "the coop" and just went in for an appetizer and a couple of drinks. We were really just killing time until we went to a show. We sat at the bar and everyone in the place seemed warm and friendly. We had a nice conversation with the bartender and got our appetizer and drinks quickly. The calamari was one of the best that I have ever had. The decor is nice and our whole experience was a delightful surprise.
Concerned about the bad reviews.
OK I am writing this review because I am a very concerned fan of this restaurant. I have read the good reviews and balanced it with the bad reviews and I truly just want the readers of citysearch to judge with an open mind before making final judgements. Points to consider;
1. 3 of the 9 reviews I believe are an anomaly
2. The restaurant has been open for 3 years and has developed a steady fand loyal following
3. The owner is a charming, reasonable and most of all the most respectful and accomodating person you will ever meet UNLESS you disrespect her, like any passionate creative woman who believes in her work.
4. Empirical data
a. The owner has been voted one of the top chefs/owner in San Jose not once but several times
b. The restaurant consistenly has great reviews from other sites and magazine i.e Wave Magazine
5. Personal Note - The staff and owner have become my personal friends and we have developed a really good client/restaurant relationship
6. Personal Note - The food is one of the best culinary experience for Vietnamese fusion food I have ever experienced, their prices do not exactly reflect the same price as your top Vietnamese restaurants in the Bay area but the food is certainly head and shoulders apart from ANY restaurant in the area
7. Two of the three bad reviews happened on "Valentines" which is the busiest time for a romantic moderately priced restaurant
In conclusion dear readers of citysearch. I do not know of any POPULAR restaurant that does not have its detractors. I do not know of any POPULAR/SUCCESSFUL restaurant that has always made EVERYBODY happy. In jest, I would even say that the most successful restaurants because of how busy they are and not because of WHO they are, service quality tend to be sacrificed because DEMAND is higher than the SUPPLY.
Horrible Experience with Owner and Staff.
We ordered our food "to-go" because we were running late for the 4th of July celebration in San Jose. We are vegetarians and ordered Garlic Noodles. The only request we had was to substitute the egg noodles with some kind of vegetarian noodles. What we got was boiled noodles, with nothing...no salt, no spices, nothing just boiled cold noodles for $7.00. When we questioned our order, the staff gave us a refund of $4.00 and asked us to leave. We were humiliated and asked to speak with the manager. She was incredibly rude, and told us we didn't place the order with her and she was not responsible for the fact they fleeced us. She didn't even care to listen to what we wanted to say. Even the waiter was on our side, and she told him to get us out of the restaurant. She also told us that she has to charge $7.00 for boiled noodles because she has many overhead charges. We returned the money, and she could didn't even bother apologizing once.
Its a rude, and dishonest business they run there!!! Do not bother returning anything you've ordered, because you will get a rude staff humiliating you.
A very Nice Surprise.
On a recent business trip through San Jose, a friend recommended this vietnamese restaurant in downtown san jose. What a nice surprise, the decor was warm and very inviting, which is not the same as a typical vietnamsese restaurant. While waiting to be seated we were at the bar, and it seemed like everyone knew each other. Once seated, the service was friendly, efficient and helpful since some of the dishes were not familiar to us. Our group of four ordered dishes to share. We found the BBQ short ribs, crab puffs,spring rolls, shrimp bruschetta and the baby clams to be delicious appertizers. The green papaya/mango salads and flank steak with green apples are a must try. For main courses, we loved the sea bass, "Bo luc lac", HaLong Bay fried rice, tiger prawns, very tasty and delicious, especially the sauce, so good that you can just eat the mixture of the sauce and rice and that would wonderful aready. For dessert try, the mango sticky rice and chocolate lava.
The wine list included a pretty good variety and from different regions of the world, the price was reasonable and a few good bargains. The cocktail menu included traditional drinks as well as a variety of drinks made up by the chef/owner Hanna and her bartenders ( apparently most of whom have a day job and doing this just for extra income and for fun), and actually some of the drinks are quite good.
By the way, besides what we mentioned above, this restaurant is a very good place to conduct business as well as relax or unwind at the end of the day.
Great vietnamese spot. Great ambiance, and food. no question...I enjoyed my entire two hours at this restaurant, and it it truly one of the gems of downtown san jose.
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