San Jose >Mail Konnections
Avoid this Store - 100% Mark Up on Stamps!!. I went to this store to send out invitations.They were a bit large (but normal weight), so I expected to pay an extra 17 cents for that. I was told they will cost 80 cents each (stamps were still 41 cents). I said "Wow, really?" The clerk said "Yes, it's the size." I didn't want to make a big deal so I just paid. I went back the next week to send an additional 4 invitations - exact same size, exact same weight. The same clerk told me the cost was now $1.20 each! I said "Wait, I was just here last week and they were only 80 cents each." So he looked up my purchase from the week before and said "Oh, you are right." So I paid the 80 cents for each one. A few weeks passed. I heard from the guest of honor several times that "so and so didn't get their invitation." I confirmed the addresses; they were all correct. I had put a return label on each one; they were never sent back. A total of FIVE people did not receive their invitations. The guest of honor asked that I re-send one of them, so I decided to do it from my office. I put 4 stamps on the invitation. My receptionist buzzed me later to say "the postal lady is here and says your invitation only needs ONE stamp." I was furious so I called the store. The clerk said "We charge a mark up." I said "Really, you charge nearly a 100% mark up?" He responded, well it depends on the size and anyway, all of my customers know I do this." Me: "Really, well you didn't tell me and what you are doing is misleading to the public and illegal." He ultimately offered to re-send the invitations without a mark-up. Thanks, but no thanks. There is a real post office in the pharmacy across the street, they just have limited hours and offer less services. I have never posted a review about a store before, so no, I am not just a generally disgruntled customer. I just felt that this was egregious and that people should be aware of the store's practices.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!