San Jose >Planet Beach
Waste of time and $$$! Absolute joke! Go to a real spa....
If you are interested in trying out Planet Beach, I'd try another location, or a BETTER SPA! This place is a mess.
They keep putting out way more Groupons than they have slots for. They sell trial weeks on Groupon in the thousands, but have time slots available only in the hundreds. See a potential problem? Well, the ego consumed owners don't.
The entire time you're in there, which will be hours to try a few services, you're listening to frustrated employees and clients try to fit more people into the already full time slots. Make sure you don't need to use the restroom, or you're in trouble. It's occupied with a wait! Their "facial" requires you to wash your face first, but you're never going to get into the restroom to do it, and there's already someone waiting for the "facial" machine. You have to book your services weeks in advance. It's a joke!
Also, to "try" their services they will try to sell you a minimum of $120 in products. (that's for their lowest priced products)
They claim the lotions you regularly use at other tanning salons, can't be used because they will, "damage the acrylic on their machines". I read the labels on many of their lotions, they have the same ingredients as very low priced lotions available at any drug store. I personally use very high quality skin care products and they are all half the price of the ones they're insisting you buy, or you can't use your paid trial week.
Warning, before you buy a trial offer:
DON'T! It's a scam.
There's nothing they will let you "try" without purchasing their overpriced products all made with cheap ingredients. The exception is their water pressure massage bed, that requires no products, but has no time slots available anyway.
The staff is snooty and acts as though you're trying to get one over on them, when you try to book services with your PAID trial! They definitely treat you like your scamming them, being cheap, and taking advantage of their services using a PAID trial week. They have a hard sale attitude and will say any false and ridiculous thing to try and sell you their overpriced inferior quality products.
Did the people giving this a good review try this location? Perhaps they're all friends of the owners. All I heard when I was in the spa were frustrated clients complaining in person and by phone.
Editorial Review by Citysearch Editors. Tanning bed options range from basic beds to stand-up units for high-intensity tanning. Products include clothing, candles and more.
Excellent Customer Service!!!.
EXCELLENT CUSTOMER SERVICE! ABOVE all other Planet Beach Salons!!
El Paseo salon, always greets me with a smile and personal note. I have been a member for 3 years now and tan mainly to decompress from my hectic work shcedule. I ALWAYS feel treated like a VIP. Super clean salon with outstanding customer service. Thank you Management and Staff for making my visits so nice.
Free Day Spa Pass to all citysearchers.
I'd just like to say I am the Director at Planet Beach El Paseo. I work in my spa a minimum of 40hours per week. So I'm always around for comments/suggestions. I appreciate EVERYONE'S feedback...both good and the areas for improvement. I keep customer service surveys in EVERY room in an effort to make sure my team and I are always on top of our hospitality.
We have done our job when you come into my spa and leave feeling relaxed, tanned and rejuvenated. We are always friendly (yes, sometimes we do get slammed and busy...but do not take busy for rude...give us another day and I guarantee we'll make it up to you).
If you are doing mystic tan for the first time we completely baby you 100% through the entire process. Its my personal mission in life to set the FRIENDS 'Ross mystic tan' rumor straight. (The episode of friends where ross got double sprayed). We even call you the next day to make sure you're satisfied with the results.
At Planet Beach El Paseo I truly believe we are the difference between average and great!!!
If you've never been in before I'd like to thank you for checking us out and stop by for a day at the spa on me. Just mention the review on citysearch.
I might also add we are the WAVE readers choice winner three years and running!!!
-Carlie Corbin Planet Beach El Paseo Spa Director
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