San Jose >Fahrenheit Restaurant & Lounge
I agree Fahrenheit has THE WORST CUSTOMER SERVICE. I agree Fahrenheit has THE WORST CUSTOMER SERVICE!! Me and a couple of girlfriends went out on Sat. 01/27/07 with only about 1 hour before closing and we got in for free because my friend knew the D.J. (About the only good thing) We went to the bar and each took a shot and started dancing the crowd was great and seemed to be having a lot of fun. Then me and another friend went to sit down on a few empty chairs, she got up to go ask the D.J. for a song and when she came back a staff member was sitting in her seat, she asked him if he could move because she was sitting there and he replied "no I work here" she thought she didn?t hear right and asked again, she got the same response then he moved. (oh yeah the staff member was all over this girl they were making out!!!! YUCK!!!!) So I thought it can't possibly get any worse that this?? The club is going to close soon. NO I WAS WRONG!!! I had mentioned to my friend that I was thirsty and wanted some water, so she went up to the bar and I soon followed, She asked the Bartender "can I get some water?" He looked at her like she was stupid and walked away from her, when he came back she asked him again and wanted to know why he walked away, before I knew it they were in a full fledged yelling match and the bartender looked like he wanted to jump over the bar and HURT HER!! Finally another bartender broke it up and gave us 2 water bottles. If it was not for the other bartender I'm sure he would have jumped over the bar because they couldn't calm him down. Then they escorted us out and some BIG GUY with tall hair wanted to know what happened like he really gave a care!! I NEVER IN MY 5 YEARS OF GOING TO CLUBS/LOUNGES HAVE I EVER BEEN TREATED LIKE THAT!!!! Well I'm glad word is getting around-----STAY AWAY!!!!!!!!!!!!!
I would first like to apologize for the lack of service that you experience during your night at Fahrenheit. I would like to discuss your evening in greater detail via email (email@example.com). Regarding the bar situation, I am sorry that a bartender treated you with such disrespect. Be assured that after speaking with you, and confirming your story with the rest of the staff, that bartender will have action taken against him. We at Fahrenheit DO NOT want staff members that treat our guests in this manner. We do not advertise much at Fahrenheit, so the great success that we have endured has been mainly through word of mouth. I hope that by talking things over with you, that you will be able to give Fahrenheit a second chance to show you what we are really about. Thank you for your time.
WORST CUSTOMER SERVICE EVER!!!.
Fahrenheit is by far the WORST place in regards to customer service that I have EVER encountered. I reserved a table a week in advance w/ them for a big party during the lounge time. To begin w/, it took them forever to call me back!! Once they took my information down, I had to call 3 times in 2 days in order to get them to call me back for to answer more quetions!! The sales guy promised me a table at 10PM for $200 one bottle minimum. I go there at 10:30PM and my tabel IS NOT EVEN READY. The manager said he would give me the table I asked for, but only when the other customers sitting at my table were ready to get up!!! That was about 11PM. I asked if the manager would give me a discount since my table time just got cut in half. He flat out said NO!! Oh, and I forgot to mention, the 2 sales guys I sent the VIP list to never even printed my guest list.
On top of that, while we were there, we saw a hostess attack a female customer. Is this the kind of people they hire???!!! Would you feel safe when Fahrenheit's own staff would not hesitate to get into a fight w/ you!!! I WILL NEVER MAKE A RESERVATION W/ THEM OR GO BACK B/C THEY ARE HORRIBLE!!!!
Well, I just found out how to respond to CitySearch comments. I wanted you to be the first that I responded to. Anything less than an above average rating will be getting feedback from management. I apologize for the timing in getting back to you initially. Regarding VIP table service, it is difficult at times when a dinner party goes past their alloted time. We do not like just pushing them off their table, but you should have been informed, updated, and made sure that you know what was going on (maybe even a round of drinks while you waited). I apologize for this not happening. If you would be interested in discussing this further with me via email, I will be sure to makes things better for you. There have been a few customer service issues in the past 2 months, and we are deligently working on correcting the issues. If you are interested, please email me at eric@fultralounge.
So a friend of mine just moved to San Jose so I went to visit her. This was the first place we went to. I really liked the space - modern and roomy. The dance floor is a bit on the smaller side, but since there weren't too many people when we arrived it was ok.
Drinks were good, minus the curdled buttery ni**les that were served to us.
It reminded me of a bar that would be in San Francisco, which I thought wasn't possible in San Jose.
Go if you need some space.... This place was kind of boring when i went. There wasn't a lot of people there and there isn't much room to dance. I wouldn't come here again. Only come here if you feel like lounging.
Nice Place for a Meal and a Drink. Fahrenheit is a nice place to come to for a bit to eat and have a drink afterwards in a hip environment. They serve Asian Fusion style food here. The food quality and portion sizes here are good. A person can get by on making a meal out of their small plate options. The prices are on the high side, but you expect that going into this place. Service quality is good here too. They have a big drink selection and had a couple of drinks that night after it changed from a resturant to a club. Prices again are on the high side, but they serve everything in bigger than average glasses. Bar is really nice but the bartenders tend to be slow on the service. Also there was no dance floor. Not sure if it was because of a big party of 30 people there that night, but the place didn't have a dance floor. Also the place is on the small side, so I can see how on a busy night this place can be crowded and almost claustrophibic. Overall it's a good place to come to if you can get right in, but I wouldn't wait longer than 10 minutes for either the club or the resturant.
Good for dinner and jazz. The first and only time I went was on a Wednesday for their jazz nights. Wanted to give them a chance to impress without going through the wild and crazy weekend experience. Food was good, not spectacular but I would probably eat here again. The band played well and we felt entertained. The place was about half full which isn't bad for a Wednesday night. Obviously you'll get your slightly older crowd but sometimes you just want to relax and listen to jazz and eat your meal in peace without drunken 18, I mean 22 year olds spilling their cosmos on you. I think they'll do okay if they keep a variety of nights like this available all week.
By Far Classiest and Hip Spot in San Jose!. Had dinner here on a Saturday night, was very pleased with the dishes and service. My party and I hung out for after dinner cocktails, as the swanky restaurant morphed into a hip night spot. I was surprised as to how quick the spot got packed. With a slight line peeking around the venue. What was a dinner and a cocktail turned into a great night of mingling and dancing. Definetly a spot I will attend again with friends. Great young and classy crowd, fair prices with the cocktails not too stiff.
Fahrenheit / Hip Crowd. The crowd was hip and sophisticated the nights I was there. Food was awesome! Tried the Karaoke Tuesday Night and it was packed. Excellent food and presentation!
Not worth the trip out in the cold!.
This place would be cool if there was a) some sort of crowd....went on a Friday night and it was dead b) if the bartenders were'nt busy flirting with each other and ignored you c) having to wait outside in line when there is only 2 other people in front of you.
Come on Fahrenheit show some love to your willing PAYING customers!!!
SO nice & SO much fun!!. I don't know what's up w/ everyone who despised Fahrenheit cuz this is THE nicest ultra lounge in the South Bay. My friend had her birthday party this weekend & we all (25 of us) had a blast! The staff is SO warm 'n welcoming .. the decor is speckless .. & the music just grooves on all night. Plus, the patrons aren't your usual college crowd .. there were also professionals out for a good time. Again, the staff was amazingly friendly .. even the bouncer, Rudy was a sweetheart .. and the patrons were there to mingle too!! The food was good (esp the Chicken w/ Cocnut Rice) but with drinks, you may want to ask it to be a bit stronger then their usual standard. But yeah .. the ambience was unreal .. music, decor, people .. I felt like I was in SF :)
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Fahrenheit Restaurant & Lounge on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.