1049 E El Camino Real, Sunnyvale, CA | Directions 9408737.355475 -122.017198
Poor customer service – I don't know how people can sustain the rude and arrogant treatment at this place. When I moved to Bay area, I heard of this place from many folks and without thinking twice I opened an account here just to regret the next moment. It might be specific to a young chap there as I faced him all the times I went to the shop. He gives such a pathetic look and before you ask for something you start feeling like you are unwanted. Almost all the time I entered into the pace and ask this guy if there are any new movies, I got a very rude answer "nothing new". It feels like you are asking for some favor.
Bottom line: stay away from this place if you can. We need to teach such folks the power of customer. There are many other places where you can rent DVDs
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