Kampai House Japanese

02/14/07

Worst Service Ever!

by in7rigue96 at Citysearch

I should have guessed walking into a half empty resturant on Valentine's Day would be a bad idea. And it really was. We were sat down promptly, but continued to sit at our booth without a single server greeting us, let alone asking us if we wanted anything to drink. Meanwhile, there was a table directly behind us where a server was walking back and forth to serve them, while completely ignoring our existence. To make matters worse, after 15 minutes of sitting without a single word being said to us, a group of four was sat down on the other side of us and was served with drinks within less than 5 minutes. After waiting five more minutes we got up and decided to leave. Being Valentine's Day there was a presence of upper management, if not the owner himself. As we were walking out we had told this man that we had been sitting at a table for 20 minutes without being served and all he had to say with us was "Are you serious" and let us walk out the door without another word. I would understand this kind of service if the resturant was packed, but the resturant was half empty, on Valentine's Day no less. Clearly, we could not critic the food. We can even critic the quality of the water, as we weren't even served that. Overall, judging not from our experience but others that this is a horrible resturant and unless things change it will continue to be this way.

• Pros: I cannot comment on the food because we never got the chance to be served
• Cons: i can't emphasize this: HORRIBLE SERVICE

11/18/06

kamPASSss house

by tranimal at Citysearch

EXPERIENCED ON: A Friday night for a party of 2

FOOD ORDER PLUS: Catch 22 Sushi--buttery good! But must request for ginger if you want to clean your palate properly.

FOOD ORDER MINUS: 3 layer Eel and Oyster-looked soggy and the taste was overwhelmingly fishy. Miso Soup- salty, White Tuna Melon- yummy, mango sauce on the side gross. Root Chips- stale, Tiramasu presentation was short changed and was a tad bit frozen. Teapots- inconsistent with every table order. Very annoying because I felt as if they ran out of teapots and I was using their manager's personal teapot. Pineapple Juice- watered down

DECOR PLUS: Nice flat screens, bathroom door and sink are pretty cool

DECOR MINUS: Booth seats are too far from the table obviously poor craftmans ship, Lighting is too bright. They obviously did not use a professional to do some handy work because their paint job is a bit on the self-improvement side.

SERVICE; Stinks like week old fish. Not even the cute asian girls serving as eye candy could have excused their snotty attitude and lack of server manners. Pathetic!

OVERALL: Hey, it is Sunnyvale and commerical rent is a lot cheaper than places like Santana Row hence that is probably the only reason why Kampai is still in business.

• Pros: vacant parking lot
• Cons: anything cooked or fried was probably 2 weeks old, service stinks like week old fish.

11/16/06

Give your money elsewhere

by takemywords at Citysearch

There are other japanese restaurants that meets the mark. The food and sushi rolls could be better if it wasn't drenched with spicy sauce. Portions are a bit small for high prices. Also the service could be better if the waitress knew how to give reccomendations. However the whole experience was horrible. It should not take 10 minutes for a glass of wine and 20 minutes for edamame. The wait here is too long and i grew irritable and hungry.