Watercourse Way

Doesn't Recommend

CSMobileUser

Joined 5 years ago

expensive and inattentive. I had the last appt at 8:45 and the staff were obviously ready to call it a night. The facial was promoted as 75 minutes - they must start the clock as you enter the zipcode and factor in the time it takes you to walk back to the car? Not to mention a 15 minute assessment of my skin. The facial itself is more like 45 mins (tops!) Also, I am used to a facial where you receive massage throughout. Instead I was treated to endless cleaning up noises... while I lay there. When Vanessa did briefly massage me, she was good, and the products/results were pretty good - which is the only reason I'm giving this two stars. For $120, I expect a LOT more. Save your money and get a better experience at Aveda.

Doesn't Recommend

tassiegirl

Joined 8 years ago

Inattentive and Overpriced. I was the last appointment of the day what was billed as a 75 minute service. It is a stretch to say that this was even a 45 minute service in reality... the first 20 minutes with Vanessa were spent discussing my skin and which treatment to do. The rest of the facial was pretty much me laying there while Vanessa cleaned up the room (I'm assuming that she didn't want to hang around after my appointment) When I spend $120 on a facial, I expect that the facialist's hands rarely leave my body. Aside from applying the product, 2 minute on my feet and 3-4 minutes on my shoulders, there was almost zero massage. I kept lying there, thinking... what is she doing?? running water, lids opening and closing, cupboard doors, etc. The only way I can see to even give this place 1 star is because the products were high quality and when Vanessa did apply product or massage, she had a good touch and was competent.... it's a shame she didn't spend much time doing that. I was literally dressed, paid up and out on the street precisely 75 minutes after the appointment start time. This is the only time I have neglected to leave a tip for a facialist, ever. And I still feel ripped off!

Recommends

khathaway

Joined 9 years ago

Awesome place...not to be missed!. I went here for the first time last week, and the only thing I regret is not going sooner. This place is amazing, the facility is clean and well kept, and the tub rooms are very quiet and very relaxing. The staff go out of their way to make you feel welcome. I can't wait to go back and try some of their treatments and a different tub room. A great place that is not to be missed if you are looking for some much needed relaxation!

Recommends

Contributor

Joined 10 years ago

Editorial Review. Standard spa services such as massage, body treatment and skin care are available at this retreat in Palo Alto.

Recommends

fatcat568

Joined 7 years ago

Heaven for the mind and body. The first time I went here I was hooked. Then I went five more times that year. There are so many treatments, you will feel like a million bucks, and not quite spend that much. The tub rooms are fabulous. Have utilized them with both a girl's night out and with my husband. Gorgeous place that makes you forget the outside world. Highly recommend the sugar scrub and 3-d treatment. Best couple of hours you'll ever spend. Almost a shame to have to drive home in that dream-like state.

Recommends

dashing

Joined 7 years ago

Wonderful Oasis!!!. I took my girlfriend for a day of pampering, and she considers this the closest to heaven she has come since meeting me!!! It was a few weeks ago and she is still glowing!!! I can't wait for the opportunity to rejuvinate her here again!!! Hats off for an amazing experience!!!