Poor Customer Service.
Looking for help from Verizon for a Blackberry that failed 4 times over a two year period. Their solution was a new Blackberry for $300. Have been with Verizon (and previous company) since 1991 and asked for a little "good will" to help off-set the $300 out of pocket cost for an obviously defective phone. The assistance manager, Yoloanda Lopez, couldn't have cared less how long I had been a customer. She had the leadership qualities of a sick ameoba.
I had to make an external complaint through BBB to get some resolution. I would recommend taking this route because it can be done on-line and the person(s) at Verizon are motivated to settle these claims.
Sounds like Ms. Lopez is not doing well in Verizon's management training program, so don't take her negative attitude.
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