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Verizon Wireless

Verizon Wireless

(408) 846-5170

6965 Camino Arroyo, Gilroy, CA | Directions   95020

37.006670 -121.552392 View Website

  • Hours

    Sun 11:00AM - 06:00PM, Mon 10:00AM - 08:00PM, Tue 10:00AM - 08:00PM, Wed 10:00AM - 08:00PM, Thu 10:00AM - 08:00PM, Fri 10:00AM - 08:00PM, Sat 10:00AM - 08:00PM
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Categories:
Cell Phone Service, Wireless Networking Sales, Cellular Phone Companies

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Cellular Phone Company Products:
Cell Phones
Payment Methods:
American Express, Discover, MasterCard, Visa

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Verizon Wireless

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Tips for Verizon Wireless

1.0
October 16, 2011

Poor Customer Service. Looking for help from Verizon for a Blackberry that failed 4 times over a two year period. Their solution was a new Blackberry for $300. Have been with Verizon (and previous company) since 1991 and asked for a little "good will" to help off-set the $300 out of pocket cost for an obviously defective phone. The assistance manager, Yoloanda Lopez, couldn't have cared less how long I had been a customer. She had the leadership qualities of a sick ameoba.

I had to make an external complaint through BBB to get some resolution. I would recommend taking this route because it can be done on-line and the person(s) at Verizon are motivated to settle these claims.

Sounds like Ms. Lopez is not doing well in Verizon's management training program, so don't take her negative attitude.

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