10/29/09

Beware !!!!

by sri

our recent move turned into a nightmare when we saw the bill of over 2k. they charged us $1040 for packing material which was insane. they did not give us the customer copy of the contract/invoice. When asked for it they said it will cost $50 for a duplicate. They did not get back to me with any setllement possibility. The manager linda at first was very responsive and heard my story and said she will get back to me but never got back.

They are a SCAM !!! they have got their plan either over charge for the material or lag the move for long hours ... i feel stupid to have not come across this website before and check BBB.

They took 10hrs 20 min for the move , we even provided them lunch and drinks and were charged for thier 40min lunch break. They told us for packing out 60" tv it would be $50 and padding material, tapes , wrap were free. but when they packed our tv, fridge and coffee table top we were charged $1040.

I have sent my complaint BBB , written reviews, talked to the manager . may take the suggestion of the other reviewer about small dispute court

• Pros: good service before the move.. but a SCAM
• Cons: overcharge for packing material

10/18/09

Horrible. Criminal. Extortion. Do not use.

by blackcoffee2

Warning, also books under ABM vanlines. Do not use this company. My experience mirrors other recent reviews and I also think any good reviews here are insider posts. Go to better business bureau's website and you'll see they have an F rating (the worst) with 119 complaints (soon to be 120). Unfortunately I did not do that research before booking the move, be smarter than me. In brief, we got a low quote and I talked with them in detail about any additional or hidden costs and was told there were not any, then on the day of the move, they demanded $1500 more than what the bill should have been or they would not unload the truck. They forced my wife to sign all the paperwork after they had the truck at the house with this new price so they've got their scam down in terms of covering themselves with signatures. When I got home the foreman would not let me look at the contract or inventory all of these add'l charges. I should have called the cops, instead I called the company and spoke to the manager, LInda, who said she couldn't do anything without the contract and I should call back tomorrow. I then called 2-3 times/day for a week until she took my call and then she hung up on me after 20 seconds. Awful, awful experiece! You can see on better business bureau that only 1 person out of 120 got any money back so you really have no recourse with them unless you are willing to go to court. They're criminals.

• Pros: None
• Cons: Extortion. Liars. No customer service.

09/20/09

THIEVE ALERT SCAM ARTIST!!

by ripped off by asap

A.S.A.P Relocations is an absolute nightmare and now they are hired out by a company called ABM van lines. I had pre arranged that I would pay after completion of the job. My father was at the origination of pick up storage facility where I had had all my good shipped via container form Hawaii. When the thieves arrived they refused to load items into the truck unless my father initial several boxes one of which was materials were extra. Clearly my possessions made it just fine across an ocean and did not need anything to make this short 62 mile move- they ripped for $300 in packing supplies and god knows how much time they spent taping my locking style tupperware containers at $120 hour! When they arrived at the destination they demanded payment before they would begin unloading. I was still at school teaching and my friend gave them her debit to hold until I arrived with payment.

When I did arrive the guys were unloading tromping through the freshly cleaned rugs with their shoes and no mats were down. I called ABM van lines even though the truck said ASAP relocation since I had made my reservations through them via 123 moversdotcom - A HUGE MISTAKE! From there I was passed onto pea brained Linda who said it wasn't possible to talk te charge off my friend's debit card and charge mine. I had her call , another friend all trying to reason with her , even after we had established with the bank, what number for her to call. All we got was a small minded twit with a power attitude who hung up on us and told us to f- off. Had I known the name of this company and googled it they wouldn't have been able to scam me for the money. On top of insult to injury they were purposefully slow as picking up one small fed ex box and not using the dollies I told them not acceptable and had to hover around to make sure they were even working! The frosting on the cake is they left all their trash at my new house as well as the storage facility.

• Pros: none
• Cons: they are ripp off artists that lie to your face