Sales people are great. All of them made me feel welcome
I brought my Silverado to Moore because LG Chevrolet was abandoned, a sign outside Moore Buick GMC welcomed me in and I was tired of the crappy service at Courtesy. My silverado had been acting up and the service staff were friendly and willing to take on the challenge. I believe my service advisor was Carl Converse...how could one forget the last name of a favorite shoe brand...anyhow...They couldn't replicate the problem (have you heard that before) but....they snapped in a little device and said, "when it happens again...push this button." So off I went with just a bit of uncertainty. Alas, the problem occurred again and I pushed the button as told. I took the Silverado back and the truck was wisked away. A bit later a phone call to me with the diagnosis...a bad throttle body...it's gonna cost you...nothing! Howdy doody! Looks like my warranty covered the operation and I was very thankful for the service, personal attention and Chevrolet's warranty. Oh! Because it was warranty covered, Moore arranged a rental car for me. Wow....coolio. The folks washed the Silverado prior to return and I was one happy customer. I really appreciated the good communication while the truck was being diagnosed and the effort put in to solve the problem. I can't comment on the waiting area but with so many nearby coffee houses, restaurants and shopping centers nearby, one could drop off a vehicle and grab eats or shop for a bit if the service is minor or catch a bus, ride a bike or rent a car near by.
We recently bought a car here and it
was a great and easy experience. Greg Kelepouris helped us with the purchase and he was very helpful,knowledgeable and no pressure!
I would definitely recommend!
The serrvice department at Moore Buick GMC saved my weekend. I went out to start my car at 4:30pm Friday and found out I had a dead battery. Since I have a H3 Hummer I cant go down to the nearest auto store to buy a battery. After I called AAA to get a jump I called Moore Buick and found out the service department closed at 5pm, but Susie who works in the service office said to come anyway. She transfered me to parts, they had the battery and said to come down and they would install it. The service manager got the battery out of parts, a service repair person who just happened to still be there installed it,and I was back on the road at 6:15pm. I will never forget their over and above effort. Thanks to all of you who helped me Friday.
Purchased a Buick Enclave in February from Moore GMC in Los Gatos. They were extremely professional, gave me a great deal on my trade-in, and treated me with respect and care.
Bob Davis our salesman and the whole staff were great. Very honest & thourough.
Moore Buick GMC had good customer
service and they were very helpful. The financing was
easy and I will recommend my friends and family to this dealership.
My old dealership where I got service closed. I found this new dealer and am happy they are still around. My car broke down and I was stranded. I called Moore and they arranged to have my car picked up, repaired it the same day and made me a happy camper. What a great experience all around. I will definitely be back!
This kind of customer service has earned my business whenever I need a new car or truck
We are thankful for Moore Buick, Pontiac, GMC and look forward to our next purchase!
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