Tom's Appliance Service, Inc.

Doesn't Recommend

janie blue

Joined 3 years ago

Don't do business with this company. The owner of this company, Jorge Paiva is dishonest! He and his side kick came to my home on a service call for my 6 yr. old Kitchen Aid refrigerator. He told me that my compressor was bad and that it would be $650 to replace it. Without the compressor, my $2000 refrigerator is worthless. I told him I had to check with my husband and that I would get back to him. He then told me I owed him $99 for his 10 minutes of time he took to "diagnose" my fridge.

Long story short, my husband came home from work, took a look at the "starter relay" for the compressor and parts were rattling inside as he shook it. He went down to an appliance parts store and purchased a new relay for $40. He brought it home, plugged it in and guess what? The refrigerator works like a charm!

I DID NOT NEED A $650 PART TO FIX THE PROBLEM BUT ONLY A $40 PART THAT TOOK 2 MINUTES TO PLUG IT IN!

Tom or Jorge or whatever the service man/owner's name is, is not trustworthy. He though he would take advantage of a woman who obviously knew nothing about refrigerators. Needless to say, he cashed my $99 check I wrote him for his "service" call the minute he left my house.

Save yourself a lot of grief and money. Pass on this business!