San Jose >Lawn & Garden > Hitchcock Garden Tool
676 Auzerias Ave., San Jose, CA | Directions 9512637.322530 -121.900465
Mon-Fri 8am-5pm, Sat 9am-4pm, Sun Closed
Neighborhoods: Central San Jose, Central
Repair shop........I don't think so!!! – I brought my Honda Mower in for a tune-up and was quoted "around $100.00" and told they would call me when it was ready (approx. 5 days). Ten days later, I call them and he says let me check. "Oh, it will be ready by the end of the day." When I got there my bill was $178.00! I asked them why and he said that they had to replace the carburator (it wa cheaper to replace it than rebuild it). I asked if it was their plolicy to repair/replace items without calling the customer to get permision to proceed with the repair. I was told......"well.......it needed to be done".
When I got it home, the mower never ran right and smoked. I took it back less than three weeks later. I asked him to take a look and I would pick it up at the end of the day. To which he chuckled, in a condescending manner. I said look, I paid you to fix it, you supposedly fixed it and it's not right, so fix it right and in a timely manner. Why should I have to go to the end of the line? He said a week.
I had to call them, again, to check on it's status. Picked it up (at no charge).
A month later, while mowing my lawn it cuts out and stops.
Took the mower to another shop and find out he could have fixed the original Honda Carb., which is now gone. They used the old gasgets when they installed the new carrb. AND..................it had twice the amount of oil in it it should have had!!! No wonder it smoked!!!!
Total price.................$57.00. I would have paid twice that just so I wouldn't have to deal with Hitchcock again!
It's bad enough that I had the experience I had with them, but to be treated with the condescending attitude was the reason for this review. I have NEVER written a review, good, bad or indiffferent, but I feel I may help someone avoid the negative experience I had with these guys!!!
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