Clarion San Jose Airport

Doesn't Recommend

tanbark813

Joined 8 years ago

Sticky-fingered Staff. I recently stayed here for one night after which I needed to check my bag at the front desk for about 9 hours (that morning until later that afternoon). When I picked up my bag my relatively new 5th generation iPod was missing. I'm certain I packed it as I brought it along specifically for the ride home and verified once home that it was not left behind before my trip.

I spoke with the manager, Kathleen, who was courteous on the phone and agreed to review the security tapes. After a week and a half delay, she finally claimed to have done so but said there was no evidence that it was their fault. Of course not. I'm not sure who else would be at fault given that it was in their possession the whole time, as she claimed. As such, she said they wouldn't be reimbursing me.

I can only assume my iPod became self-aware and motile.

It's too bad because this place isn't bad for the money, just don't leave your valuables unattended or they may be taken by sticky-fingered staff.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. National chain offers affordable, spacious accommodations with in-room high-speed Internet, coffeemaker and hair dryer; complimentary breakfast also provided.