Such a fantastic office to work it.
Last week, I called your office for some assistance and advice. Not only was I absolutely satisfied with the help I received, but talking to your office angel, (a staff member), brightened my day. She is exceptionally gracious and charming; to combine that with outstanding efficiency and professionalism is a rare feat. Since my first policy, some 18 years ago, when you were local, I have moved twice and I'm now at a distance. It's because of the high level of service I've consistently received that I remain loyal and summarily ignore the weekly solicitations promising to save me hundreds of dollars on car insurance. My daughter and her boyfriend also went to you for their insurance-one of the very few times my daughter has admitted that her dad gave her good advice. I contacted State Farm via the national website to inquire if there was a program for recognizing outstanding customer service, but have no response. That is disappointing, but the least I can do is pass on to you my appreciation for dealing with someone who appears so genuinely interested in giving me the very best attention. Thank you and keep up the great work. Regards, Al LeSchack