Doesn't Recommend

Ana Lucia Novak

Joined 3 years ago

Welcome to Twilight Zone "No You Can't Have Steamed Milk". I am a coffee lover, we have a grinder, a Pavoni, and a number of other ways we brew coffee at home, so I can appreciate a cafe that takes pride in their beans, brewing methodology and offering their clients options. But today I found that the manager of this cafe to be ignorant when it comes to giving the customer what they want, especially when it's a simple request. I drove from Millbrae to attend a biz tech conference and of all the cafe's in Mountain View, I chose Red Rock. I decided to get the "pour over" style (the clover method) and asked if I could get steamed milk poured into it. They replied no. I asked if I could get a cup of steamed milk on the side and I would pay for it. They said no. I looked at the cashier, and the guy who would be brewing my coffee, I said all I want is a cup of coffee, and a cup of steamed milk please, and how I drink my coffee is really my business. Well, then, they called in the manager. A young guy who already appeared as resistant to me. I asked him why they couldn't accomodate my simple request. He couldn't even answer me, really. It was Twilight Zone today, people that can't manage a simple request like please just brew my coffee and give me a side of steamed milk. the most resistant staff I had ever met, and the manager, he was immature and inept to manage it, and even offer me options. His option was to ask me to leave. His ego was bruised, and he was more concerned about himself, then running a business, and earning revenue for this cafe. This cafe can't afford to get cocky, $3.00-$7.00, plus $15.00 for coffee beans is what the owner lost today. In this economy, with so much competition especially in Mountain View, they can't afford to LOSE, and all I wanted was Black Brewed Coffee of the Las Palomas and a side of steamed milk. I'm the customer, and how I want to drink my coffee is my business, who are they to tell me HOW I should drink a cup of coffee? I'm so turned off, I'm happy to leverage my social media skills and tell the world on all local listings, Yelp, Twitter, Foursquare, Facebook Pages, and my Facebook Profile how poorly I was treated and not to come to this place. The owners of this establishment should train their staff to please the customer (if it's reasonable) and ordering a side cup of steamed milk IS reasonable. The manager said I caused a scene. I did not cause a scene, I asked questions so I can "understand their logic" behind their "no's" over giving me a side cup of steamed milk. The manager asking me to leave was LOW brow, and he shouldn't be running a business if he can't win a customer over.

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robolemcke

Joined 8 years ago

Coffee with entertainment!. I was walking downtown Mountain View at night and found this great place to have coffee and be entertained with music at the same time. I haven't seen a coffee place with entertainment. It was great!

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fifthandmore

Joined 8 years ago

New owners you can't beat!. Since the new owners came in the food is amazing and always surprising! Their drinks for the christmas holiday are delicious. With music every Monday, Friday, and Saturday I always have something to do. Free wireless internet and friendly customer service creates a community I've been waiting for. Thanks Rock Red!

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pstanley13

Joined 8 years ago

They try harder. It seems the new management is making some good changes. It's clean and the service is much improved. The coffee still rocks, and the food seems to get better and more comprehensive each week. Wi-fi works great now, and their is music 3-4 nights a week now. Great place for coffee and hanging out in Old Mountain View.