Poor customer Service with overpriced mediocre menu.
This review is for customer service. 1 star is over rated!!!
I had made a reservation for a party of 8, and called in to ask for individual tabs for all my guests. Manager Jose said that's not their policy, but would make an exception provided that we understand that this may delay the service. I said that's a not a problem.
On the day of the party, I called back to confirm reservation and the requested individual tabs, I was told by the "hostess" that I need to speak to the manager again, since no notation was noted on the reservation. I asked if the hostess could check everything with her manager for me. She replied that she is only the hostess and is busy, and I would need to ask the manager on duty that day myself. ( A hostess whose job does not include customer service!!)
Manager comes on the phone and told me that she can't do individual tabs even tho this has been arranged with another manager. Since that manager is not on duty that day and she is, she gets to have the final say. Her reason is that one tab for table of 8 would make her job easier!!! Duh!!!!! Where is the customer service in all this???????
The only reason I chose this restaurant is the location!!!
For an overpriced mediocre menu, with "zero" understanding in reaching out with service customers.....I wish them luck!! Go somewhere else if you have the choice....plenty of great restaurants who value your business in the bay are!!!
The beer is great. Great beer and not a bad bar in all.... Rusty Scupper was more entertaining and less "spoiled clientele." The service is good, though over worked, nd the food is average. All in all worth a stop after work.
Simple Food - Delicious Beer.
This place has the best beer selection.
I love it here, and I come on the occasional weekday outing to beer-it-up and have a simple tastey meal.
The only reason I took off a star is because they close on the weekends for private events. How much would it cost if I paid for every weekend for the next year for my own "private event". My "event" being themed as "open to the public".
I still <3 everyone at Faultline.
More than 22 different ales and lagers are brewed throughout the year at this beer-lover's paradise..
The soaring post-and-beam architecture is left over from its days as the Rusty Scupper, but Faultline is certainly squarely in the brewpub idiom. It's loud, sprawling and raucous, with a barnyard whiff of hops and yeast, to boot. The restaurant closes on the weekends for private events, including weddings and corporate parties.
Stay simple: burgers, club sandwiches, quesadillas. It's when the kitchen strays into territory like Thai seafood brochettes that things can get a little dicey. Five standard beers and up to three seasonal beers are available at any given time. The golden ale exudes a malty aroma and clean, bitter finish; the pale ale is similar, with a heartier taste and a spicy hops nose. Perfect for the warm weather, an unfiltered hefeweizen (wheat beer) has a fruity, yeasty taste and a lush body.
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