139 S Murphy Ave, Sunnyvale, CA | Directions 9408637.377010 -122.030220
Neighborhoods: Heritage District
Terrible service – Ordered an Americano near closing. Was charged $1.50 for the third shot after being charged $0.75 two days before. The Americano tasted like it had one shot, not three. I asked about the price and the gal just shrugged. Will not return
Food great, service TERRIBLE! – I used to frequent the Palace Cafe, but it was not because of the service, it was because it was one of the few places I could check my email and eat lunch at the same time (they provide free wireless internet for customers.) If it weren't for that, I would not have continued going there. The food and atmosphere was really fantastic, but the service was almost always awful. They almost always got my order wrong, and when it was correct, they took their time getting it to the table. I once saw my sandwich sitting in the window for 10 minutes before I finally went up and asked them to hand it to me. I knew someone on the staff there, and they once asked me why I did not come to the cafe anymore, and I did not want to tell her, but it was becuase I knew going there for a simple sandwich would take up my entire lunch hour. I once took a friend there in the evening for a beer. We were the only ones in the place. We stood at the register for what seemed like 10 minutes, and the guy behind the counter never even acknowledged our presence. Even after we grumbled and turned around to leave, the guy seemed oblivious. We walked out. he did not even apologize or try to stop us. Today I stopped in around 2PM to give them one more shot. The lunch rush was over and all the tables were empty. There was one customer ahead of me and two behind. There were three gentlemen behind the counter. I was appalled to see one of them counting money, the other helping himself to a soda from the fridge, and another slowly serving the cutomer in front of me instead of them busting their buts to take our orders into the kitchen. The guy grabbing the soda from the fridge even looked me dead in the eye yet walked right past me. I once again walked out of the restaurant without anyone noticing. I felt almost foolish for actually giving that place another try. It is amazing that the place still exists, really.
The Worst Service EVER! – 2
I just got back from Palace Cafe and let me tell you, the service was THE WORST I HAVE EVER experienced! I ordered an herb chicken entree & they either lost my lunch order or gave it to someone else. This was told to me only after I had gone upto the counter to ask for it. The server then came to our table and said that it would take them 3 mins to prepare a new order. My coworkers and I were there for nearly an hour and I was forced to sit and watch them eat their food for the entire time. I didn't finally get my order until 5 mins before we left to return to work. Needless to say I again had to go back upto the counter to get my food. I will never eat there again.
It's a shame my company spends as much money on ordering catered food from them. When the restaurant clearly needs to work more on improving their customer service in the restaurant.
Good deli salad deal, great location – A great place to stop for coffee and a snack. A fave for outdoor seating on Saturdays during the farmers market on Murphy Ave.
Occasionally they have a "3 deli salads for $5.00" special. Well worth it - their salads are fresh and tasty (we're not talking mayo covered macaroni salad here...fresh pastas & veggies, some meats).
Staff is sometimes less than charming, but that's probably because they're teenage boys who would rather be outside on a beatuiful Saturday morning.
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