WORST company I've had to deal with in a LONG time. I really should have read the reviews here before trying to deal with this horrible HORRIBLE office. I went to an open house on Fri for a house that we were extremely interested in renting and scheduled an appointment for my husband to see it on Mon morning. We rearranged our entire schedule, came application in hand only to be left outside closed doors indefinitely. I called the office and was told that they can not get a hold of the agent that is supposed to show the house. That we should reschedule. I asked them what happened. The receptionist was extremely rude and uncaring and told us that she is not sure that he glanced at the schedule before leaving work on Fri. (REALLY?!) Disappointed, we reschedule for the next morning. Few hours later I get a call that they have already chosen someone for the house. I only wish the best of luck to the people moving in, they will have to deal with these unprofessional rude jerks for all the time that they live there. What a shame! (I second everything that has been said about the receptionist .. and the agents - really unfriendly, really rude ... really sad)
Rude Receptionist. I am currently a client of this company. I can't wait until my lease is over so I won't have to deal with these people. They never take care of the maintenance request. The receptionist is extremely rude. Everytime I call her she has an attitude.
Horrible Customer Service. Do NOT use this company for anything. They have the worst customer service. I called to inquire on a previous tenant they had rented to. The receptionsist spoke to me in a very demeaning manor, said they did not have information on that property any longer and then HUNG UP on me. I called right back to ask what the name of the company was and she said I did not need to know that, and HUNG UP AGAIN! I called back, this time a man answered. I asked him regarding these actions of his employee and he basically defended this person saying that she had answered my question and that there was no more reason for us to be speaking. First of all they are in violation with the CA Department of Real Estate because they are required to keep records of any properties they manage for at least 3 years. They had managed this property just 2 years ago. Second, if they are going to speak to someone that they don't know so rudely, just imagine what kind of service you'll get if you are customer.
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