Service experience is great at Toyota Sunnyvale
I just bought a car at Toyota Sunnyvale and wanted to pass along to other that I got a really good deal on the new Prius. Visited several other Toyota dealerships in the Bay Area and this dealer had the best price. My sales guy was great and they had me in and out of the dealership with my new car in less than 2 hours.
Mothers Day Special.
John Gallo was our referred as dealer, then Phil Benevidez arranged the best Mothers Day Special that I ever heard of.
2005 Ford Focus
On behalf of Toyota Sunnyvale, I would like to thank you for this wonderful review. We are very pleased to learn that you enjoyed your visit to our dealership. Our goal is to achieve 100 percent customer satisfaction. John Gallo and Phil Benevidez will be very happy to hear about your visit. Once again, thank you for your review. We are very happy to have made your day a special one! Regards, Hope Werner - Toyota Sunnyvale
Very good experience.
We did purchase our first car here couple months ago, it was great experience for us, those are really care about customers and trying to make every customer's wishes come true.
We was enjoyed by everything (customer service, financial service) People very friendly and nice there.
As a result , we got nice car and nice deal
Thank you for your wonderful review. We appreciate your taking the time to visit our dealership and share your experience. Achieving 100 percent customer satisfaction is our No. 1 goal. We are very pleased to have learned that we have accomplished that goal. Once again, thank you for your review. We look forward to helping you again in the future. Regards, Hope Werner -- Toyota Sunnyvale
Irresponsible service department. I took my Toyota Prius there for scheduled maintenance and when I got it back the windshield had been cracked! Of course, I pointed it out to them right away, and even when looking at the vehicle inspection sheet they filled out it's clear the windshield was marked as being fine at first, but then that is crossed out and the windshield is marked as being cracked. Well, obviously that was because they were the ones who cracked it. However, they refused to fix my windshield because they claim the break started from a ding that was already in the windshield. I was unaware of there being any ding, but I know they don't cost that much to repair. Once it cracks and spreads though, you have to replace the whole windshield. But the Sunnyvale Toyota Service Center refuses to take resposibility for cracking my windshield. I am very disappointed. I expected better from a place associated with Toyota.
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