Good place to live but there are issues.
I have been reading these reviews for the past several months (thanks to park mgmt alerting me to it) and finally got inspired after I read Truthsayseye's review. I would have to say that sums up my feelings as well.
My rent continually goes up every year and the problems with infrastructure just seem to get WORSE. I figure there are 1200 homes here and with an average of 800/month space rent there should be plenty of funds for upgrades. I am paying more, for what ?
I have lived in the park for 9 years , when I first moved in , I would get 'notices' on my car that I was in the guest parking or parked in the street too long. This was to move a car out of of the driveway for no more than several minutes. Things seemed to be even MORE strict. Now, I see ads on Craigslist soliciting rooms for rent here in the park. There is no screening of these people. I feel like Mgmt tries to clamp down on some visible things to give the appearance of being in control but really has no control over others which might be more disconcerting (for me).
Overall, to be fair, I do like living here and my neighbors are great. Nice people. I think contacting the owners of the park directly is a great idea --- they may not be aware of our feelings about the park or management and might yield a bit to us . We pay alot of money to help maintain things here, they should not be patching things together. We rely and pay for electric and water. I don't recall ever getting any prorated rental fees. We lost food in our freezer !
Outage Water Every week!. Today the water outage again since 4pm until now 7.10pm without prior notice. The park's manager always said they have to fix the main pipes, but they fixed it so many times in last two months. Last 2 weeks, we had to collect water to use for all day while they fixed the broken pipes, today we don't know what reason they turn off the water again. The manager always says she does not know when they done and they are repairing the pipes again!!!! We are really getting tired of the water suddenly turn off around 3-4 hours every week without prior notice, even the water has been turned off while I had a shower.
Clean, nice park... with issues.
Having lived in the park for years, I can safely say that we have been generally happy. The park is clean, quiet and for the most part, the residents are decent folk.
Unfortunately, I have to say that the descriptions of Ann's attitude and behavior are 100% accurate. She really does hang up on people, refuse to take letters, and has even closed the office altogether. Just about everyone I have talked to agrees that she is extremely difficult to deal with.
As far as issues in the park, there are 2 that demand immediate attention :
PROBLEM 1. Infrastructure: We have lived here for over 4 years, and have, unfortunately, been plagued by multiple water and power outages. One power outage was over 3 days long! It seems they would rather patch the little breaks than admit the park's infrastructure is in need of an upgrade. Larger and larger homes are being brought into the park and as such, the park's infrastructure can't keep up. I am really hoping that when July and August roll around, we aren't stuck without power again :(
Additionally, the telecommunications infrastructure needs upgrading. Park residents cannot get full digital cable or true broadband access. Low speed DSL is the only option. We are in the heart of silicon valley, and I can only get 1.5Mb DSL. Let Comcast in here already!
PROBLEM 2. Communication from management: The above regarding the infrastructure might be totally untrue, but I will never know because Ann refuses to tell us what is really going on. To be honest, I would probably be somewhat ok with the power and water outages if she would just tell us what the cause is, and what is being done to correct it.
Why don't they start a website for the park? Why not start an email list? There are so many quick and easy ways of letting park residents know what is going on. I am sure there are many folks in the park who would be glad to set these kinds of things up. Honestly, it's not that costly or difficult.
At this point, I don't really know what can be done to improve things. Ann is in a position of power and she knows it. There is no homeowners association in the park. Even if there was, we wouldn't have any real power. The only avenue I see is to start communicating directly with the owners of the park. They need to know that most, if not all of the residents are very unhappy with the way Ann is handling things. The above issues really need to be addressed. Sooner rather than later.
Park Manager is very very rude and discriminate. Ann Olsen is a very rude woman that I've ever seen. We'll move out as soon as we can. Everything is good in this park, clean, safety.... but the only thing we need to move out soon is the park manager's behavior to the tenants.
A little PR/damage control advice:
This is a site that is intended to review services of businesses. Like it or not, opinions will be posted that not everyone agrees with.
This site is viewed by prospective buyers to our mobile home park. We'd all like to get the most money for our properties when it comes time to sell. What are they going to think when they read these things? They don't know park management, and they have to read through a lot of emotional garbage to get at the truth. The truth being that there are some very satisfied residents, some very unsatisfied residents, and a whole mess of them in between.
My advice to Park Management is this:
#1: Stop posting comments and rebuttals to anything posted on these business review sites. The tenants aren't the professionals here. You are. You should have the business sense to distance yourself from the rantings of dissatisfied customers. Prospective buyers are going to see your rebuttals as bickering.
#2: Encourage your supporters to stop posting comments and rebuttals to anything posted on these business review sites. They mean well, but they're too emotionally involved and instead of appearing to be bearers of common sense and all that's right with the world, they come off as crazy fanatics, and they're going to scare off would-be buyers.
#3: Stop distributing park notices that get too personal. People who aren't in support of your business practices are posting your notices for prospective buyers to view. Your intention of these letters is to encourage your residents to have more compassion for your position, but an outsider will see them as rantings from a crazy woman. You're hurting your own business and the selling price of your supporters' homes.
I would love to be happy here.....
...but it is impossible. I have lived here for a very long time, before this became a family park, and things have only become worse.
To those who tell people to "just move" or "why don't get off your butt and do things for others?" what does that have to do with MY quality of life here? My husband and I have always tried to obey the rules and to be decent neighbors, and no we are not perfect, but we can't seem to get the same treatment in return.
Here are some of the things that we have/had to put up with: lit cigarettes thrown into our backyard-twice, stolen yard decorations, a baseball dent in the side of our house, paintball shot at the side of our house, neighbor kid destroyed a plant with a baseball bat (they also threw gum in our yard and played ball in the street and GUESS WHO Mrs. Olsen got mad at for complaining), kids on other side threw rocks all over our driveway, had to ask neighbors not to drive through our yard, have to listen to very loud motorcycle (once at 3:30 am) and same people, last year and curently, leave anywhere from 2:30am to 6:30am to abalone dive waking us up while loading their van, slamming doors, dropping things, moving 3 cars around all outside our bedroom window. And my personal favorite, someone abused their pet turtle and then dumped her in our yard. This list isn't even everything, and we don't bother to complain anymore. It doesn't do any good. If you complain too much, you just become the bad one.
To those of you here who are happy, good for you! My life here s**ks, and you can call me "angry " if you want. I think I have a right to be.
Also, I witnessed Mrs. Olsen being rude to a woman who was late in signing her child up for the Christmas party years ago. The woman did not deserve to be treatly so curtly for something like that.
Happy and pleased resident at Casa de Amigos.
We moved into the park in 2007 and the reason we bought a home here is because of the way it looked and of the way we were treated by the management at the club.
This park is clean, orderly, with wonderful neighbors and people who care for each other. I have lived in other communities and found out just how important order and good management is. Perhaps the disgruntled who have written such terrible comments should take a drive to other parks and then decide where it is that they would like to live. Why did they come here in the first place?.
There are over 900 homes here and the usual is for the happy to be happy and not worry about the few who seem to never find happiness.
It is usually those who have never lent a hand to others, who have never volunteered when their time was stringent, who never went out of their way to help someone in need because they were afraid it could backfire on them, these are the ones who complain the most and are unjust in their complaints. Selfish people abound but so do those who are selfless. It all depends on your perspective.
Our manager was physically attacked by someone more then half her age and 3 times her size, when asked if she wanted to press charges she declined because it would be hard on that person and she realized that he was an angry young man and to charge him would only make matters worse. How would Purli have reacted?
There are problems everywhere and as far as I and my family can see the problems in this park are handled to the best of the abilities of the staff. The park is beautiful, for the most part peaceful, and has many wonderful, kind and happy residents. Hopefully the ones who wish to move elsewhere will have the good fortune of selling their home quickly to someone who is a good neighbor and who realizes that in a neighborhood as big as ours the crimes are less frequent and cause less harm then in some smaller communities where there is no one who cares what goes on.
To be a good neighbor you have to be one too. My hat goes off to the staff of Casa de Amigos some of the issues of the park should possibly be directed at the owners who receive our monthly rent and who decide what improvements are needed here. Anne does not own the club she works here and does a fantastic job along with the women in her office, the volunteers of all the clubs in the this park, the gardeners and maintenance crew and all of us who are good neighbors which in turn makes us good citizens of Sunnyvale and of this country.
Proof in the Putting.
I've been living in this park for a few years now. I've paid my rent on time, I've kept my yard neat, and, up until now, I've not gotten involved in the petty rants from park management.
I wish I could attach scanned copies of letters distributed to each of the almost 1000 homes in this park whenever park management feels defensive and emotional about a complaint made by a resident.
This last letter, dated 4/25/09, claims that these internet reviews are responsible for ruining the park business of buying and selling homes. The park defends their "elite" level of service despite the reviews presented on this site, Yahoo Local, Yelp! and the federally run organization aimed at logging complaints against businesses.
I say that customer satisfaction is what is responsible for the success of any business. I don't believe that this park is run like a successful business.
GIVE ME A BREAK. I can tell by reading all these reviews that these are friends of the management cause its all lies. The staff here has no compassion for no one. No courtesy, no manners (FOR SURE!!) and are all a bunch of hypocrites. Whats good for one in this park is definetely not good for all. I am at this moment looking for somewhere else to move cause I've had it with these incompetent people. If you are looking to move here GOOD LUCK! I suggest you go to another park.
response to 2 sides.
OMG you could not be further from reality lady. If you think for one minute Ann doesn't like you due to the color of your skin, then you're an idiot. I will defend the office ladies 200%. I just don't understand people who sit and point fingers. So you had a bad experience from someone, ever think to ask her how HER day is going? I do, I love to go sit in the office and talk to Ann, Doris, Freda and DeeDee. Oh, and by the way, not everyone that works in the office is fair skinned. If you want a voice then get involved with some of the community groups. Sitting on your butt at home doesn't accomplish anything but a big butt. I read the posts here once ina while and end up laughing my butt off at some of you. If you think City search is going to get you 15 minutes of fame, then keep trying. Get involved in your community as some of us are and quit whining.
I happen to love it here and have for 14 years.
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