Recommends

Aida

Joined 4 years ago

Hands down the very best employees around!. Hands down the very best employees around!

I called the Apple Store at Stonestown because I needed more memory for my Mac. Turns out they no longer sell it and I was told to buy it at an online site. How incredibly helpful that they don't sell the parts needed to make their machines work.

I called Best Buy at Colma to see if they sell the stuff and I was told that there are tons of options, and if I don't know exactly what model machine I have (isn't Apple G5 enough?) then they can't help me.

Desperate, my friend said we should go to Fry's, that they should have it. Already, I wasn't enjoying the thought of driving from San Francisco to San Jose, close to rush hour traffic. Well, it turned out they have a Palo Alto store, and that was good enough for me since I was desperate.

When we first walked it, we were lost. The store was huge. Since I wasn't in the mood for a tour, I asked at the Customer Service desk and was given directions on which isle. When we got there, they had an entire wall of product. God knows which one I needed, right? Well, the only information I could supply the woman at the counter was that I needed 2 - 256 MB of RAM, something like that. I'm still blurry at how the whole thing works. Thank God I took a screen shot of what memory I had then, and she ran with it. She told me to buy 2 - 1GB. "Don't be cheap", she said. It's only $29.99. I was shocked since last time I paid for this, I distinctly remember paying almost $500. Well, to make a long story short, she was very helpful. Totally knew her stuff, and my computer now works much better.

I was finally able to load my CS4 - yey! Thanks Fry's. It's always at Fry's!!!!!

Doesn't Recommend

mukeshj

Joined 4 years ago

had to pay them to return a faulty battery‎. Be very careful while buying anything at this store. I had to pay them $25 transaction fee in order to return a faulty laptop batter which could hold charge for only 5 minutes. On top of that they only gave me the rest of the money as store credit (though I don't feel like every going back to a Fry's store). They even suggested me that I should have brought my laptop to the store so that I could test the battery before buying it.

Not a bad business model where you can make $25 for each bad product you sell. Must be better than the margin on a good product :(

Recommends

Nancy Hunter

Joined 9 years ago

With more than 50,000 electronic items in each store, this high-tech superstore offers one-stop shopping and service for professionals and hobbyists.. In Short
Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software, audio and video equipment and telecommunication products. Each store, which range in size from 50,000 to 180,000 square feet, decorates the aisles with its own unique theme--from Alice in Wonderland to Atlantis--making every shopping trip a fun experience.