Smooth sailing (well, renting) for me.
I'm moved to contribute a review after seeing not one but two one-star thumbs-downs associated with this franchise. I spent several months in Palo Alto in 2007 and rented from this location since the daily rates are so much lower than renting out of SFO. (I think this is true across all car rental companies.)
The service was terrific. The staff were helpful and friendly, and worked with me to find a good car since I'd be keeping it for so long. Part of the rental involved cycling a new car in every 30 days or so with a small gap in between, and they streamlined the paperwork and once stayed open a little past closing when traffic had me running late.
Thanks to that good experience, I rented again from this location in the fall of 2009. It's been perfect -- courteous and efficient service, including pick-ups and drop-offs.
So -- I can't speak to the other experiences documented for June '09 and May '08, but I wouldn't assume they are representative. My experiences in fall '07 and '09 have been consistently excellent. If you're on the fence, give them a call directly rather than going through the central 1-800 number and see what vibe you get. I'll definitely be using them every time I'm in Silicon Valley.
Worst car rental service in Palo Alto...avoid if possible. I usually use other car rental agencies, but because of Stanford's graduation was forced to use Budget (off of Arastradero) as the other rentals were sold out. Despite reserving a car for 5:00 pm, my wife was told that I had to rent the car at 1:00 pm and park it on the street in order to keep the reservation. The car was not cleaned appropriately, the gas tank was almost on F (probably at least 1 gallon shy of full). When I showed up to rent the car, I noticed several other cars that were available but sequestered in the back parking lot. I spoke with the manager about the fact that we did not need the car until 5:00pm. I asked if they did drop off and pickup service and they said yes. On the day I returned the car, at 2:00pm, I was told that I would be charged for an entire extra day (bear in mind I spoke to the owner about having a reservation at 5:00pm, NOT needing the car until 5:00pm, and the fact that the car was parked idly on the street until 5:00pm that day). To add insult to injury my wife had called earlier and asked if I could get a ride to Menlo park, to which she was informed they did not do, so instead she asked for a ride to palo alto. When I asked for a ride to palo alto, I was informed they would not do that - despite the fact my wife had called earlier. I ended up having to walk about 5 miles back to Menlo Park. Don't ever waste your money here...even if it costs 10 bucks more, go elsewhere, the service at all the other Palo Alto rental agencies is worth it.
Editorial Review by Citysearch Editors. Value-minded company offers 13 classes of vehicles including vans and moving trucks. Child seats, snow tires and cell phones available for a fee.
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