4180 El Camino Real, Palo Alto, CA | Directions 94306
37.411403 -122.124107 View WebsiteView More
Talk to Al if you need friendly, low-pressure sales help!
Carlsen Volvo is disappointing. Very disappointing. I would not give Carlsen Volvo any stars whatsoever. I recently asked for a part number for a replacement interior piece for my 2000 XC. The parts department refused to tell my the part number insisting that if I needed…
Carlsen Volvo is good. We leased a car recently. We are looking forward to experiencing the Volvo service. We are hoping that it will be a good experience. So far, we've been enjoying the car.
Carlsen Volvo - Excellent service dept. My husband and I love Volvo's, and have had our most recent one serviced here for the last 5 plus years. Dan is our service manager, and he really goes the extra mile. We have an older 240 wagon, which we love, and they have been great at…
Excellent Service and very knowledgeable staff. I have to write about the staff at Carlsen Volvo. I have been bringing my vehicles to them for almost 18 years. I am just amazed at how the staff stays together. I feel like I am going to a relatives house, everyone is still there. The…
Repair work wrong. Three of the times I've been here under warranty I've had bad experiences - an incomplete checklist, brakes not done well (which I had to pay for), and then the last time they said they checked my turbo hoses and I don't have a turbo car.…
Sales manager made fun of us. We've been a customer here for over 10 years, and when our Volvo battery died, we had to go in to get a code to be able to use the radio. The sales manager, who was sitting around on a couch, responded to our request with a number and we…
Great automotive repair shop for Volvos. We keep buying Volvos, in large part because we want to be able to go to Carlsen Volvo for repairs and service. The location is so convenient, and they are so meticulous in taking care of our cars. The people are very nice, and never…
good parts department. We bought our 1986 Volvo at Carlsen Volvo and used to have it serviced there but moved to Say Ray in Palo Alto. Most recently, I have used Carlsen for parts. The plastic door pockets and visor hooks have become brittle with age and I…
Fantastic service. I have a volvo cross country that I bought from them in 2000. Their service has always been excellent. I love the car. I had emergency problems with the locks and lights once. I just took it to them and fixed it right away without needing…
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