08/14/09

The food is appalling

by telemajik

My wife and I ended up here after a mixup in coordination. The place looks nice enough and the outside dining area is comfortable on a warm night. I ordered a mexican steak, which comes with a salad. The salad was iceberg and cabbage from a bag served in a plastic bowl with a single slice of beet on top. The steak was served in strips with tomatoes, green peppers, onions, and cheese (all as advertised), but under a lake of gravy from a can. While the food was served quickly the gravy had cooled enough to encase the entire dish in a skin. The steak itself didn't taste too bad but only after giving each piece a few shakes to get rid of the horrible gravy. I'm still nauseous thinking about it.

Don't go here. Drive a few miles and find a Tlaquepaque. If you're at Pruneridge and you must have Mexican food, go to Left At Albuquerque around the corner. There is also Taco Bravo, Unamas, and Baja Fresh all within walking distance.

• Pros: The wine bar next door hires good music
• Cons: The food is bad

08/28/08

The manager in campbell is not good in customer

by marilyn789456

we dont understand their service, before we able to purchased the thousand island dressing to go for a few times, Later the employee said they are not selling it, when asked why ? He said that the manger got so upset. . The manager said No one should sell it or the employee wil be terminated, the manager in campbell should not threatened the employee. They should also allow the customer to purchase the salad dressing because we like the taste of the dressing.

Editorial Review by Lorraine Sanders

by Lorraine Sanders

Inexpensive Mexican fare and heaping portions attract mall-goers, families and 20-somethings alike to this Pruneyard eatery.

04/10/08

WHY DOES THE KITCHEN HAVE ONE SPOON FOR RICE AND ONE FOR BEANS?

by GUCCIJIM

First things first: The food is awesome! The steak fajita's and chili Colorado dishes are my favs. I can always count on large portions and piping "hot" food. The food might be "hot" yet the service sometimes leaves me "cold". For example, some servers kindly accommodate the customers requests, while others play by the book, lack personality, and almost fear the management.

Now for the spoon controversy: It is almost impossible to request 1/2 portions on beans and 1/2 portions on rice for dishes that only have beans on the plate. Is it that too difficult to ask for? Apparently it is since the management has explained to us that there is only "one" spoon in the kitchen to measure out the beans and "one" spoon to measure out the rice for full amounts only!! It is such a poor excuse that it is simply laughable!! Sooooo, Lori (in corporate), if you are reading this: BUY MORE SPOONS in smaller sizes!!

Whatever happened to the customer is always right? Not here....not even close!

• Pros: The food!
• Cons: The hot and cold service!

10/21/07

El Burro Is Muy Delicioso *****

by keaaugirl

I've tried many Mexican restaurants over the last 25 years and I'm always wishing I had gone to EL BURRO instead. I always order the Chili Verde Burrito or Chili Releno. Both are consistently delicious, with just the right amount of heat for my not-so-bold taste buds. Their refried beans and rice are the best around (I sometimes order just these 2 side dishes w/sour cream - yum!). I have never found the service lacking and enjoy the outdoor seating (seasonal). The only downside is that it is in the Pruneyard Center and parking at peak meal times can be a problem, and you may have to wait awhile for a table. It is definitely worth the inconvenience, though. If I ever have to leave the Bay Area, this is one of the restaurants I will miss the most!!!

07/17/07

Best Chili Colorado in town!

by wayne_95125

I have been going to El Burro for at least 20 years. It is one of the best mexican places in the San Jose area. I highly recommend the chili colorado. It is excellent! It is made with lean cuts of beef and cooked perfectly. Parking can be a pain because it is located in the Pruneyard. The service is not that good, waiters work too many tables and seem to run around a lot.

• Pros: Good Food, Good portions, Fresh chips and Salsa
• Cons: Trouble Parking, Poor Service

10/19/06

El Burro = El Stuffo

by rogus

If you're looking to stuff your face with Mexican Food, El Burro is the place to go. They offer Super Size Portions & Very Taste Food at very low price. Upon entering El Burro they ambiance of the place is amazing. Reminds me of walking into an old west movie in an old fashion spanish villa. The menu offer is good and offer all the traditional mexican favorites. Expect to pay between $5 - $8 for appitizers and about $13 for main courses. The food here is good mexican food but the portion sizes are HUGE. You can easily split one of their main dishes for two people and that will be plenty of food. Service here was good. Our waiter was very attenttive and never had to ask once for either refills or a fresh basket of chips. I can see how this place can get busy and we got here on a Saturday at 6PM and beat the dinner time rush. Since this is located at the Pruneyard parking can be pain. Overall looking forward to starving myself all day and coming back to El Burro to stuff my face.

• Pros: Good Food, Huge Portions, & Cheap Price
• Cons: Parking

07/18/06

Go for the food, not the service

by clrossi

I have been going to El Burro for years. The food is consistently good but the service is consistently poor. This is a busy restaurant and it seems they don't really care about customer service. One time I even asked to speak to the manager and, although he listened, he still didn't seem to get that they should "try and please the customer".

My favorite entree is the chili colorado. The fajitas are also good but are only served with beans, no rice. Trying to get a little rice is a hassle unless you order a side dish! The reason is beacause "that's the way it is on the menu", said the manager. The salsa is good and not too spicy and the chips are usually fresh.

They are always busy during peak times so expect a wait especially on weekends. They won't seat until everyone in the party has arrived. There is no take-out service unless ordered in person and only on the weekdays.

• Cons: Customer Service stinks

07/07/06

Average food with lower than average service

by ljbertrand

There is always a wait, despite the many tables being empty. If you don't wait for a table, you will wait for your server.

The food is at best average. And the service poor... and they don't seem to care.

05/30/05

Great Mexican Food

by gurlstarpunx

My Family and I have been coming here to El Burro for the last 17 years or so. The food is amazing and you also get great service. Its the best mexican food in the Bay Area!