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Wine Cellar

50 University Ave
Los Gatos, CA 95030
Phone: (408) 354-4808
Birthday Bummer
2 Star Rating: Below Average

07/08/2007 Posted by cllerena

After using Citysearch reviews as a guide, I took my husband out to Wine Cellar for his birthday. According the reviews, Wine Cellar is considered one of the most "romantic" spots in Silicon Valley but we could barely hear one another speak the entire evening (7-9:30pm). Not exactly the most intimate ambience. It was similar to a hall--with nothing to absorb sound. Also the hostesses (one in particular who was stationed outside by the patio but kept hanging out with the hostesses inside) were rudely oblivious & blocked guest traffic to the corridor bathroom when chatting(already an inconvenient location as it's across from where servers pick up the food). As an 8 month pregnant lady, I really don't appreciate having to elbow my way to the nearest lavatory. They didn't even notice that guests were waiting on them to move. Our waiter was average and the food was overpriced for its quality. After mentioning my husband's birthday to the hostess and on my open table reserveration, they still forgot. I had to remind the waiter who put a candle in the average banana sundae & that was it. They did not comp my husband's dessert (for his b'day) which I thought was tacky. We're never going back.

Pros: Location

Cons: Everything else

Response from this business

Birthday Apology
Posted on 07/16/2007
We do apologize that your special occasion was less special because of our noise level.Unfortunately, during prime time on a busy Saturday night, we are not our most Romantic! We do have custom acoustic sound panels located throughout the ceiling area, which despite what it seemed, have incredibly reduced the sound level during busy hours. Your experience with the hostess is unacceptable and she has been spoken to. Regarding your Banana Phyllo Sundae, which is actually quite a popular house-made dish similar to a Bananas Foster... we do provide a complimentary ice cream dessert with a candle to birthday and anniversary guests if they have not ordered their own dessert off of our menu. We also spoke to the hostesses about remembering Open Table guest notes when seating a guest. Again we apologize for your unpleasant experience with us! We always strive to provide our guests with an excellent dining experience and in this situation, unfortunately, we did not.

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Editor's Review

A cozy basement restaurant serving Italian and American cuisine provides a uniquely romantic experience.  See the full editorial review.

Insider Tips

Parking

Though there's a parking lot at Old Town, it can still be quite difficult to find a space. Busy Santa Cruz Avenue is even worse. Try nearby Main Street instead.

More Insider Tips

Restaurant Information

Smoking

  • No

Parking

  • Lot
  • Street

Coat Check

  • Yes

Hours

  • Mon-Thu 11:30am-9pm
  • Fri-Sat 11:30am-10pm
  • Sun 10:30am-9pm

Dress Code

  • Casual to dressy

Payment Types

  • Visa
  • MasterCard
  • American Express

Cuisines

  • American (New)

Meal Price

  • $$$$

Amenities

  • Bar Scene
  • Outdoor Dining
  • Carry Out
  • People Watching
  • Quiet
  • Date Spot
  • Local Favorites
  • Romantic Dining

Recognition for Wine Cellar

2006 Audience Winner - Outdoor Bar
2006 Audience Winner - Brunch
2006 Audience Winner - Seafood
2006 Audience Winner - Steak
2005 Audience Winner - Romantic Dining
2005 Audience Winner - Seafood
2004 Audience Winner - Date Spot
2004 Audience Winner - Lunch Spot
2004 Audience Winner - Outdoor Dining
2004 Audience Winner - Romantic Dining
2004 Audience Winner - Special Occasion Dining
2004 Audience Winner - Wine List

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