Abco Airport Service
Sunnyvale, CA 94086-7147
Phone: (650) 694-7420
Ratings & Reviews Summary for Abco Airport Service
What Users are Saying:
- Comfortable ride
- Friendly driver
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User Reviews for Abco Airport Service
02/26/2008 Posted by aloha3
After a full day of travel, we returned from our trip to SFO @ 9p. When we called Abco to take us home, they claimed our flight returned late, which it wasn't, and that they didn't have any more cars for us. They left us stranded in the rain! The owner was unsympathetic and we were incredulous that we had to find another way home.
Pros: NOTHING
Cons: We were left stranded in SFO at night with no prior warning;
08/23/2007 Posted by chomser
Missed a pickup around midnight and was stranded at the airport. When we called, they didn't pick up the phone. The next day, they didn't take responsibility for the whole mess, didn't apologize, and said it's the driver's fault, not the company's. That is ridiculous. This happened with a confirmed reservation! I won't do business here again, and wouldn't recommend you do so, either.
Cons: Missed pickup, bad attitude on part of owner
07/20/2007 Posted by thaser2
Don't use these people. I had the exact same experience as the previous poster. I was charged twice by them (the second charge had a different limo company name, but it was the same amount and I'd only taken one ride). They denied knowing anything about the other company (why are you calling us when we only charged you once?) but when I called the other company, turns out they regularly subcontract for ABCO Airport Services, and confirmed they were asked to bill. This second company (Infinity Limo) seemed very reasonable on the phone and supposedly the second charge will be reversed today - we shall see. When I called ABCO back, they were still in denial, telling me the other company had screwed up and even had the gall to suggest maybe I had been charged as a no-show on the return trip.
07/14/2007 Posted by driserca
I used their service in Dec 06 and found them to be somewhat unprofessional (woke me up at 4:30 AM for a 5:00 PM pickeup...driver mixed up AM/PM). This was tolerable. In march, I noticed two new charges from ABCO Airport Service for the exact same amount as my Dec. trip. I definately did not use their service (or one of their partner services) as I was out of the country for this month. After endless promises of a refund, nothing ever showed up. My credit card company (Citicard) claims that it is not their problem either, leaving me stuck with two 60$ fraudulent charges. Avoid this service!
Cons: fraudent duplicate billing
06/19/2007 Posted by aileencc
I set up a pickup for my mother from Palo Alto to San Jose for a 7:10am flight. They called my mom (73 y.o.)at 11:40pm the night before her 5:15 am flight to tell her they were coming at 4:45am and would leave her if she was not ready. Of course I had pre-paid the service. My poor mom didn't sleep the rest of the night! I think that kind of customer service should not be rewarded. AVOID THEM. there are plenty of good car services in the bay area.
Pros: the driver was kind
Cons: the pickup time was changed at 11:40pm the night before a 7:10 flight
