San Jose Marriott
San Jose, CA 95113
Phone: (408) 280-1300
11/14/2006 Posted by aloralake
I attended a conference at the convention center and spent a lot of time with my team who stayed at the Marriot. My collegue and I went to the front desk to get change for the vallet person. There was no one in line but four staff members on two opposite sides of the front desk. each group look up at us and then back to chatting with eachother ignorning us. After 5 mins we walked away giving up. Moments later a woman went to the desk and all four people jumped to help her. When my collegue and I pointed out that we'd been ignored.. we were asked to wait until they were finished helping her. Not acceptable! My collegue was then called at 11pm to fix his unhappiness. 11pm!!. And was then checked out of his room by the hotel, one day earlier than he was scheduled to leave without his permision. The next night I tried to get my car from Vallet. It took an hour for them to get my car. they left it on the side of the building unlocked but without the keys. It took another 30 mins to track down my missing keys. I stood in the middle to try and get someone attention and I was completely ignored!. Very very unprofessional. This staff needs major training on customer service. A simple, "I'm very sorry, I'm working on finding your keys" is all I needed to be happy. Instead I got blatantly ignored while standing 1 foot away from the woman.
Pros: nice room
Cons: terrible customer service!!
Write a review and share your thoughts with others
